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Unable to download Agent

So I used the "Download Endpoint Installation Package Now" link under Endpoint --> Computer --> Deploy. That will work but once it downloads, it is unable to update because it says I don't have an internet connection (I do).

So I just copy the link they give me below that, hit it and I get a 404. Come on Sophos!

Anyone else have this problem?

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0 hflowers over 10 years ago

looks like their servers sync up overnight or something. it worked today.
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0 BrucekConvergent over 10 years ago in reply to hflowers

Moved to correct forum.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 zaphod over 10 years ago in reply to hflowers

looks like their servers sync up overnight or something. it worked today.

happens from time to time when sophos is dating up something or have problems with the update servers..

have 2 calls for that in the last 6 month and always same answer... 3rd level support in england is investigating... and after some time waiting it worked again...

greets

zaphod
___________________________________________

Home: Zotac CI321 (8GB RAM / 120GB SSD) with latest Sophos UTM
Work: 2 SG430 Cluster / many other models like SG105/SG115/SG135/SG135w/...
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Unable to download Agent

Submitted a Tech Support Case lately from the Support Portal?