Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 3 subscribers
  • Views 2406 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Managed UTM AV

Marc M
Hi all,

I have an issue with the managed UTM AV, the issue is that the AVs not update in the machines user is not admin of the machine.

All rules and exceptions are created so:

Firewall rule allow Internal Networks -> Any -> dci, d1, d2 and d3 of sophosupd.com and .net

Exceptions for destinations networks in Web Filtering and Application Cotnrol.

Anyone have more some idea ?

-------------- CLIENT LOG:

Time: 21/01/2015 16:32:14
Message: ***************          Sophos AutoUpdate started          ***************
Module: SophosUpdate
Process ID: 4120
Thread ID: 4460

Time: 21/01/2015 15:32:22
Message: AutoUpdate finished
Module: SophosUpdate
Process ID: 3492
Thread ID: 4512

Time: 21/01/2015 15:32:22
Message: Downloading phase completed
Module: Update
Process ID: 3492
Thread ID: 4512

Time: 21/01/2015 15:32:22
Message: ERROR:   Download of Endpoint Security and Control failed from server Sophos
Module: Update
Process ID: 3492
Thread ID: 4512

Time: 21/01/2015 15:32:21
Message: Downloading product Endpoint Security and Control from server Sophos
Module: Update
Process ID: 3492
Thread ID: 4512



--------------- ENDPOINT LIVE LOG:

2015:01:21-16:55:15 utm001 epsecd[5761]: I id="4212" severity="info" sys="System" sub="epsecd" name="Acknowledging report(s)" reports="-1,-1,-1,-1,-1,-1"
2015:01:21-16:56:08 utm001 epsecd[5761]: I id="4211" severity="info" sys="System" sub="epsecd" name="Received report(s) from Sophos LiveConnect"
2015:01:21-16:56:09 utm001 epsecd[5761]: I id="4212" severity="info" sys="System" sub="epsecd" name="Acknowledging report(s)" reports="-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1"
2015:01:21-16:56:10 utm001 epsecd[5761]: I id="4211" severity="info" sys="System" sub="epsecd" name="Received report(s) from Sophos LiveConnect"
2015:01:21-16:56:12 utm001 epsecd[5761]: I id="4212" severity="info" sys="System" sub="epsecd" name="Acknowledging report(s)" reports="-1,-1"
2015:01:21-16:56:13 utm001 epsecd[5761]: I id="4211" severity="info" sys="System" sub="epsecd" name="Received report(s) from Sophos LiveConnect"
2015:01:21-16:56:13 utm001 epsecd[5761]: I id="4212" severity="info" sys="System" sub="epsecd" name="Acknowledging report(s)" reports="-1"
2015:01:21-16:56:14 utm001 epsecd[5761]: I id="4211" severity="info" sys="System" sub="epsecd" name="Received report(s) from Sophos LiveConnect"
2015:01:21-16:56:14 utm001 epsecd[5761]: I id="4212" severity="info" sys="System" sub="epsecd" name="Acknowledging report(s)" reports="-1,-1"


This thread was automatically locked due to age.
  • 0
    This may be a permission issue with the SophosAdministrators group, and the user not being part of that group.

    XG 19.5 GA 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
    16GB Memory | 500GB SSD HDD | GB Ethernet x5

  • 0
    Hi Amodin, thx by your reply, yes in the SophosAdministrators have only the Admins of the Domain, normal users is not belong in this group, can I need put the normal users in this group ?
  • 0
    These are only partial logs you posted.  The live log isn't showing anything different or errors.  You will need to post your log information so we can see that.

    Is this in a production business environment or is this your home installation?  Do you have Sophos Support?  If so, you may want to open a case with them.  If this is a home installation, the users are usually automatically added to that group.  Not sure about domain users, as I don't do I.T. work anymore. [:)]

    XG 19.5 GA 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
    16GB Memory | 500GB SSD HDD | GB Ethernet x5

Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?