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Cannot update after install

twister5800
Hi,

We recently installed Sophos Endpoint Protection UTM 10.3 on some OLD Win 2003 server, but there are two terminal servers, where the installation suceeds, but after update, the update log shows as follows:

Time: 02-10-2014 09:15:22

Message: AutoUpdate finished

Module: SophosUpdate

Process ID: 1160

Thread ID: 1356

 

Time: 02-10-2014 09:15:22

Message: Installing phase completed

Module: Install

Process ID: 1160

Thread ID: 1356

 

Time: 02-10-2014 09:15:22

Message: ERROR:   Product installation failed: savxp

Module: Install

Process ID: 1160

Thread ID: 1356

 

Time: 02-10-2014 09:15:19

Message: Installing Product savxp

Module: Install

Process ID: 1160

Thread ID: 1356

 

Time: 02-10-2014 09:15:19

Message: ERROR:   Product installation failed: mcsep

Module: Install

Process ID: 1160

Thread ID: 1356

 

Time: 02-10-2014 09:12:43

Message: Installing Product mcsep

Module: Install

Process ID: 1160

Thread ID: 1356

 

Time: 02-10-2014 09:12:43

Message: Installation of sau skipped

Module: Install

Process ID: 1160

Thread ID: 1356

 

Time: 02-10-2014 09:12:43

Message: Downloading phase completed

Module: Update

Process ID: 1160

Thread ID: 1356

 

Time: 02-10-2014 09:12:34

Message: Downloading product Endpoint Security and Control from server Sophos

Module: Update

Process ID: 1160

Thread ID: 1356

 

Time: 02-10-2014 09:12:34

Message: ***************          Sophos AutoUpdate started          ***************

Module: SophosUpdate

Process ID: 1160

Thread ID: 1356

 

Time: 02-10-2014 08:15:11

Message: AutoUpdate finished

Module: SophosUpdate

Process ID: 4632

Thread ID: 2668

 

Time: 02-10-2014 08:15:11

Message: Installing phase completed

Module: Install

Process ID: 4632

Thread ID: 2668

 

Time: 02-10-2014 08:15:11

Message: ERROR:   Product installation failed: savxp

Module: Install

Process ID: 4632

Thread ID: 2668

 

Time: 02-10-2014 08:15:08

Message: Installing Product savxp

Module: Install

Process ID: 4632

Thread ID: 2668


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Parents
  • 0
    Martin, if you look at some of the recent posts in this forum, it seems that there's a Sophos server in the cloud that serves Western Europe that's not doing well.  If you have a paid license, please get a ticket opened with Sophos Support so that they know to fix it.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • 0
    Martin, if you look at some of the recent posts in this forum, it seems that there's a Sophos server in the cloud that serves Western Europe that's not doing well.  If you have a paid license, please get a ticket opened with Sophos Support so that they know to fix it.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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