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endpoint client stopped updating a week ago

No IPS,
No country blocking,
No other antivirus, etc, running,

Restarted client,
Restarted UTM,

updated to current ver 9.2x

Cant see anything on the why/how front.
Trying to choose "update" from the client icon, it states;
downloading 12e.................0x000.dat, than, alway 52 seconds remaining,
no progress is done, but it simply changes to download complete and then...
no change....

Any ideas ?
Tried re-installing client = no change either, so maybe its complete unistall/clear, etc.. just to get it ok again.

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0 emerson8 over 11 years ago

Addition;
Searched the logs, found the same error for others;
"DetailedException: File copy failed" etc..etc....

Found a thread about that;
https://community.sophos.com/products/unified-threat-management/astaroorg/f/77/t/64707

So, simply tried a direct-download of the same link ( with the filename and d1 instead of d3 from my log) = Same error, 2,3 Mb's download's then it stalls. Tried this manual download from 2 different machines. No proxy used, no ips, ...
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0 BAlfson over 11 years ago

Emerson, do you get any interesting result from #1 in Rulz? I know you said IPS was disabled, but you still should look at that log.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 emerson8 over 11 years ago

Hi Bob,

trying a manual update again, having livelog going for ips, firewall & app....
Nothing....not a thing.....
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0 emerson8 over 11 years ago

The file and dl location is;
http://d1.sophosupd.net/update/12e82126eff5f4dfa9600905ee43e2e0x000.dat

Again, trying a manual DL, it starts but stalls even when tested from different machines.
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0 BAlfson over 11 years ago

Is Web Filtering in Transparent mode? Do you see anything in the Web Filtering log related to this?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 emerson8 over 11 years ago

Nope, proxy with auth-agent, and client dl tested from different pc's without proxy and also with proxy enabled. That file simply doesn't download. And nothing in the logs.
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0 emerson8 over 11 years ago

Maybe I should bring that link with me to a friends house and check if it works.
I restarted everything, including the Astaro. (sorry...meant Sophos ...)
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0 emerson8 over 11 years ago

Well, a "cry out" for help with the test, might sound like a big no-no ( and it usually would be)...But, could someone simply try the link above and see if the file (definition update) is indeed downloadable ?

In my case, regardless of PC, regardless of reboot of the Astaro, it stalls at 2.4 mb's out of 3 every single time.
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0 warper over 11 years ago

Tried the link here and it download 3 meg file through my utm.
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0 emerson8 over 11 years ago

Wtf:..???

Thanks Warper.... I simply can not make out why my astaro, current ver and patched, etc don't download it. No IPS, no "nothing" and clean in all the logs...??...
Well, that's life and IT..... Thanks again. Now at least, I know to search for the error on this side.
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endpoint client stopped updating a week ago

Submitted a Tech Support Case lately from the Support Portal?