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End Point update failure

At 1844 Melbourne AU time my EP failed to update. Has been reporting failures every hour since including the forced update. I have not changed my UTM configuration in the last 24 hours.

Please some-one with access to a reseller alert the support desk of the issue.

Thank you

Ian[[:)]][:@][[:)]]

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0 wingman over 12 years ago

Hi Ian

Can you post the endpoint log indicating the error?

Thanks
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0 RFCat_vk_01 over 12 years ago in reply to wingman

This is from the W7 64 PC, the W8 64 PC log looks the same.


Time: 1/06/2013 09:40:50
Message: ***************          Sophos AutoUpdate started          ***************
Module: SophosUpdate
Process ID: 3060
Thread ID: 2388

Time: 1/06/2013 08:40:59
Message: AutoUpdate finished
Module: SophosUpdate
Process ID: 2052
Thread ID: 2404

Time: 1/06/2013 08:40:59
Message: Downloading phase completed
Module: Update
Process ID: 2052
Thread ID: 2404

Time: 1/06/2013 08:40:59
Message: ERROR:   Download of Endpoint Security and Control failed from server Sophos
Module: Update
Process ID: 2052
Thread ID: 2404

Time: 1/06/2013 08:40:54
Message: Downloading product Endpoint Security and Control from server Sophos
Module: Update
Process ID: 2052
Thread ID: 2404

Time: 1/06/2013 08:40:51
Message: ***************          Sophos AutoUpdate started          ***************
Module: SophosUpdate
Process ID: 2052
Thread ID: 2404

Time: 31/05/2013 21:16:01
Message: AutoUpdate finished
Module: SophosUpdate
Process ID: 2480
Thread ID: 1476

Time: 31/05/2013 21:16:01
Message: Downloading phase completed
Module: Update
Process ID: 2480
Thread ID: 1476

Time: 31/05/2013 21:16:01
Message: ERROR:   Download of Endpoint Security and Control failed from server Sophos
Module: Update
Process ID: 2480
Thread ID: 1476

Time: 31/05/2013 21:15:56
Message: Downloading product Endpoint Security and Control from server Sophos
Module: Update
Process ID: 2480
Thread ID: 1476

Time: 31/05/2013 21:15:53
Message: ***************          Sophos AutoUpdate started          ***************
Module: SophosUpdate
Process ID: 2480
Thread ID: 1476

Time: 31/05/2013 18:50:02
Message: AutoUpdate finished
Module: SophosUpdate
Process ID: 4388
Thread ID: 4624

Time: 31/05/2013 18:50:02
Message: Downloading phase completed
Module: Update
Process ID: 4388
Thread ID: 4624

Time: 31/05/2013 18:50:02
Message: ERROR:   Download of Endpoint Security and Control failed from server Sophos
Module: Update
Process ID: 4388
Thread ID: 4624

Time: 31/05/2013 18:49:57
Message: Downloading product Endpoint Security and Control from server Sophos
Module: Update
Process ID: 4388
Thread ID: 4624

Time: 31/05/2013 18:49:54
Message: ***************          Sophos AutoUpdate started          ***************
Module: SophosUpdate
Process ID: 4388
Thread ID: 4624

Time: 31/05/2013 07:23:21
Message: AutoUpdate finished
Module: SophosUpdate
Process ID: 4400
Thread ID: 2136

Time: 31/05/2013 07:23:21
Message: Installing phase completed
Module: Install
Process ID: 4400
Thread ID: 2136

Time: 31/05/2013 07:23:21
Message: Installation of savxp skipped
Module: Install
Process ID: 4400
Thread ID: 2136

Time: 31/05/2013 07:23:21
Message: Installation of sau skipped
Module: Install
Process ID: 4400
Thread ID: 2136

Time: 31/05/2013 07:23:21
Message: Installation of mcsep skipped
Module: Install
Process ID: 4400
Thread ID: 2136

Time: 31/05/2013 07:23:21
Message: Downloading phase completed
Module: Update
Process ID: 4400
Thread ID: 2136

Time: 31/05/2013 07:23:13
Message: Downloading product Endpoint Security and Control from server Sophos
Module: Update
Process ID: 4400
Thread ID: 2136

Time: 31/05/2013 07:23:11
Message: ***************          Sophos AutoUpdate started          ***************
Module: SophosUpdate
Process ID: 4400
Thread ID: 2136

Reply

0 RFCat_vk_01 over 12 years ago in reply to wingman

This is from the W7 64 PC, the W8 64 PC log looks the same.


Time: 1/06/2013 09:40:50
Message: ***************          Sophos AutoUpdate started          ***************
Module: SophosUpdate
Process ID: 3060
Thread ID: 2388

Time: 1/06/2013 08:40:59
Message: AutoUpdate finished
Module: SophosUpdate
Process ID: 2052
Thread ID: 2404

Time: 1/06/2013 08:40:59
Message: Downloading phase completed
Module: Update
Process ID: 2052
Thread ID: 2404

Time: 1/06/2013 08:40:59
Message: ERROR:   Download of Endpoint Security and Control failed from server Sophos
Module: Update
Process ID: 2052
Thread ID: 2404

Time: 1/06/2013 08:40:54
Message: Downloading product Endpoint Security and Control from server Sophos
Module: Update
Process ID: 2052
Thread ID: 2404

Time: 1/06/2013 08:40:51
Message: ***************          Sophos AutoUpdate started          ***************
Module: SophosUpdate
Process ID: 2052
Thread ID: 2404

Time: 31/05/2013 21:16:01
Message: AutoUpdate finished
Module: SophosUpdate
Process ID: 2480
Thread ID: 1476

Time: 31/05/2013 21:16:01
Message: Downloading phase completed
Module: Update
Process ID: 2480
Thread ID: 1476

Time: 31/05/2013 21:16:01
Message: ERROR:   Download of Endpoint Security and Control failed from server Sophos
Module: Update
Process ID: 2480
Thread ID: 1476

Time: 31/05/2013 21:15:56
Message: Downloading product Endpoint Security and Control from server Sophos
Module: Update
Process ID: 2480
Thread ID: 1476

Time: 31/05/2013 21:15:53
Message: ***************          Sophos AutoUpdate started          ***************
Module: SophosUpdate
Process ID: 2480
Thread ID: 1476

Time: 31/05/2013 18:50:02
Message: AutoUpdate finished
Module: SophosUpdate
Process ID: 4388
Thread ID: 4624

Time: 31/05/2013 18:50:02
Message: Downloading phase completed
Module: Update
Process ID: 4388
Thread ID: 4624

Time: 31/05/2013 18:50:02
Message: ERROR:   Download of Endpoint Security and Control failed from server Sophos
Module: Update
Process ID: 4388
Thread ID: 4624

Time: 31/05/2013 18:49:57
Message: Downloading product Endpoint Security and Control from server Sophos
Module: Update
Process ID: 4388
Thread ID: 4624

Time: 31/05/2013 18:49:54
Message: ***************          Sophos AutoUpdate started          ***************
Module: SophosUpdate
Process ID: 4388
Thread ID: 4624

Time: 31/05/2013 07:23:21
Message: AutoUpdate finished
Module: SophosUpdate
Process ID: 4400
Thread ID: 2136

Time: 31/05/2013 07:23:21
Message: Installing phase completed
Module: Install
Process ID: 4400
Thread ID: 2136

Time: 31/05/2013 07:23:21
Message: Installation of savxp skipped
Module: Install
Process ID: 4400
Thread ID: 2136

Time: 31/05/2013 07:23:21
Message: Installation of sau skipped
Module: Install
Process ID: 4400
Thread ID: 2136

Time: 31/05/2013 07:23:21
Message: Installation of mcsep skipped
Module: Install
Process ID: 4400
Thread ID: 2136

Time: 31/05/2013 07:23:21
Message: Downloading phase completed
Module: Update
Process ID: 4400
Thread ID: 2136

Time: 31/05/2013 07:23:13
Message: Downloading product Endpoint Security and Control from server Sophos
Module: Update
Process ID: 4400
Thread ID: 2136

Time: 31/05/2013 07:23:11
Message: ***************          Sophos AutoUpdate started          ***************
Module: SophosUpdate
Process ID: 4400
Thread ID: 2136

Children

0 BrucekConvergent over 12 years ago in reply to RFCat_vk_01

Did you check the 2 items I listed in my post? Corrupt DNS can cause this.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 RFCat_vk_01 over 12 years ago in reply to BrucekConvergent

Hi Bruce,
1. I am running a home licence
2. the PCs have been restarted a number of time
3. The UTM cache has been flushed

Both PCs still show failed updates 12 hours after the DNS was flushed.

I will restart the UTM to see what happens.

Ian
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End Point update failure

Submitted a Tech Support Case lately from the Support Portal?