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End Point update failure

RFCat_vk_01
At 1844 Melbourne AU time my EP failed to update. Has been reporting failures every hour since including the forced update. I have not changed my UTM configuration in the last 24 hours.

Please some-one with access to a reseller alert the support desk of the issue.

Thank you

Ian[[:)]][:@][[:)]]


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  • 0 in reply to wingman
    This is from the W7 64 PC, the W8 64 PC log looks the same.


    Time: 1/06/2013 09:40:50
    Message: ***************          Sophos AutoUpdate started          ***************
    Module: SophosUpdate
    Process ID: 3060
    Thread ID: 2388

    Time: 1/06/2013 08:40:59
    Message: AutoUpdate finished
    Module: SophosUpdate
    Process ID: 2052
    Thread ID: 2404

    Time: 1/06/2013 08:40:59
    Message: Downloading phase completed
    Module: Update
    Process ID: 2052
    Thread ID: 2404

    Time: 1/06/2013 08:40:59
    Message: ERROR:   Download of Endpoint Security and Control failed from server Sophos
    Module: Update
    Process ID: 2052
    Thread ID: 2404

    Time: 1/06/2013 08:40:54
    Message: Downloading product Endpoint Security and Control from server Sophos
    Module: Update
    Process ID: 2052
    Thread ID: 2404

    Time: 1/06/2013 08:40:51
    Message: ***************          Sophos AutoUpdate started          ***************
    Module: SophosUpdate
    Process ID: 2052
    Thread ID: 2404

    Time: 31/05/2013 21:16:01
    Message: AutoUpdate finished
    Module: SophosUpdate
    Process ID: 2480
    Thread ID: 1476

    Time: 31/05/2013 21:16:01
    Message: Downloading phase completed
    Module: Update
    Process ID: 2480
    Thread ID: 1476

    Time: 31/05/2013 21:16:01
    Message: ERROR:   Download of Endpoint Security and Control failed from server Sophos
    Module: Update
    Process ID: 2480
    Thread ID: 1476

    Time: 31/05/2013 21:15:56
    Message: Downloading product Endpoint Security and Control from server Sophos
    Module: Update
    Process ID: 2480
    Thread ID: 1476

    Time: 31/05/2013 21:15:53
    Message: ***************          Sophos AutoUpdate started          ***************
    Module: SophosUpdate
    Process ID: 2480
    Thread ID: 1476

    Time: 31/05/2013 18:50:02
    Message: AutoUpdate finished
    Module: SophosUpdate
    Process ID: 4388
    Thread ID: 4624

    Time: 31/05/2013 18:50:02
    Message: Downloading phase completed
    Module: Update
    Process ID: 4388
    Thread ID: 4624

    Time: 31/05/2013 18:50:02
    Message: ERROR:   Download of Endpoint Security and Control failed from server Sophos
    Module: Update
    Process ID: 4388
    Thread ID: 4624

    Time: 31/05/2013 18:49:57
    Message: Downloading product Endpoint Security and Control from server Sophos
    Module: Update
    Process ID: 4388
    Thread ID: 4624

    Time: 31/05/2013 18:49:54
    Message: ***************          Sophos AutoUpdate started          ***************
    Module: SophosUpdate
    Process ID: 4388
    Thread ID: 4624

    Time: 31/05/2013 07:23:21
    Message: AutoUpdate finished
    Module: SophosUpdate
    Process ID: 4400
    Thread ID: 2136

    Time: 31/05/2013 07:23:21
    Message: Installing phase completed
    Module: Install
    Process ID: 4400
    Thread ID: 2136

    Time: 31/05/2013 07:23:21
    Message: Installation of savxp skipped
    Module: Install
    Process ID: 4400
    Thread ID: 2136

    Time: 31/05/2013 07:23:21
    Message: Installation of sau skipped
    Module: Install
    Process ID: 4400
    Thread ID: 2136

    Time: 31/05/2013 07:23:21
    Message: Installation of mcsep skipped
    Module: Install
    Process ID: 4400
    Thread ID: 2136

    Time: 31/05/2013 07:23:21
    Message: Downloading phase completed
    Module: Update
    Process ID: 4400
    Thread ID: 2136

    Time: 31/05/2013 07:23:13
    Message: Downloading product Endpoint Security and Control from server Sophos
    Module: Update
    Process ID: 4400
    Thread ID: 2136

    Time: 31/05/2013 07:23:11
    Message: ***************          Sophos AutoUpdate started          ***************
    Module: SophosUpdate
    Process ID: 4400
    Thread ID: 2136



  • 0 in reply to RFCat_vk_01
    Did you check the 2 items I listed in my post?  Corrupt DNS can cause this.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent
    Hi Bruce,
    1. I am running a home licence
    2. the PCs have been restarted a number of time
    3. The UTM cache has been flushed

    Both PCs still show failed updates 12 hours after the DNS was flushed.

    I will restart the UTM to see what happens.

    Ian
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