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Endpoint Agent Download No Response

Hi,

When attempting to download the agent using the url provided by the UTM WebAdmin I get no response. Is this a common problem?

wget output below.

# wget 'mcs1-2852.broker.sophos.com/.../&edx=full'

--2013-02-02 09:35:37--  mcs1-2852.broker.sophos.com/.../&edx=full

Resolving mcs1-2852.broker.sophos.com (mcs1-2852.broker.sophos.com)... 176.34.185.65

Connecting to mcs1-2852.broker.sophos.com (mcs1-2852.broker.sophos.com)|176.34.185.65|:80... connected.

HTTP request sent, awaiting response... Read error (Connection timed out) in headers.

Retrying.



--2013-02-02 09:50:40--  (try: 2)  mcs1-2852.broker.sophos.com/.../&edx=full

Connecting to mcs1-2852.broker.sophos.com (mcs1-2852.broker.sophos.com)|176.34.185.65|:80... connected.

HTTP request sent, awaiting response... ^C



# wget 'mcs1-2852.broker.sophos.com/.../&edx=full'

--2013-02-02 10:00:26--  mcs1-2852.broker.sophos.com/.../&edx=full

Resolving mcs1-2852.broker.sophos.com (mcs1-2852.broker.sophos.com)... 176.34.185.65

Connecting to mcs1-2852.broker.sophos.com (mcs1-2852.broker.sophos.com)|176.34.185.65|:80... connected.

HTTP request sent, awaiting response... Read error (Connection timed out) in headers.

Retrying.

Update: eventually it responded with HTTP 500


--2013-02-02 10:45:39--  (try: 4)  mcs1-2852.broker.sophos.com/.../&edx=full

Connecting to mcs1-2852.broker.sophos.com (mcs1-2852.broker.sophos.com)|176.34.185.65|:80... connected.

HTTP request sent, awaiting response... 500 Internal Server Error

2013-02-02 10:58:20 ERROR 500: Internal Server Error.

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0 c.d.burt over 12 years ago

I'm having the same issue. It doesn't matter which installer I use, slim or full, the connection times out. I even tried using the url and no dice.
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0 ScottW over 12 years ago in reply to c.d.burt

It started working again for me.
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0 ScottW over 12 years ago in reply to c.d.burt

It started working again for me.
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0 phymt over 12 years ago in reply to ScottW

Yep, started working for me too. Also seeing endpoints online now too. I spent many hours working on it thinking it was a problem on my end or setup. Turns out it was an issue with Sophs servers it appears.
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0 kernel_wall over 12 years ago in reply to phymt

i have the problem too on a fresh install ... i broke my old test environment due to this .. looks like i did that for nothing .. but still not working for me after few minutes i get internal server error.
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0 phymt over 12 years ago in reply to kernel_wall

i have the problem too on a fresh install ... i broke my old test environment due to this .. looks like i did that for nothing .. but still not working for me after few minutes i get internal server error.

I just checked, UTM/endpoints Live connect is still good for me. Endpoints show as on line etc.

I did just try to download the installer to see if that worked, and I got a server error too. So looks like you will just have to wait until they fix whatever their problem is.
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0 kernel_wall over 12 years ago in reply to phymt

yep and i've the : Sophos LiveConnect is disabled. 2 computer...... blah blah blah error at home too .... so looks like endpoint is having some issue actually. and 2 hours ago it was working again at work on my dev environment.
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Endpoint Agent Download No Response

Submitted a Tech Support Case lately from the Support Portal?