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Can't activate EP again, after disabling it

Albeck
Hi folks,

I decided to disable my Endpoint Protection because my Clinets didn't show up as online after a clean reinstall of my UTM and restoring a config backup file (https://community.sophos.com/products/unified-threat-management/astaroorg/f/59/t/55915). By disabling it, i decided to keep all my data.

Now I want to enable EP again, but it just don't get activated, by clicking on "Activate Endpoint Protection" nothing happens.

I tried rebooting my UTM but still no luck.

So, what to do?

Thanks, Albeck.


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  • 0 in reply to Albeck
    I had a similar problem during the beta stage of UTM9. In my case it was not possible to disable Endpoint Protection.
    Back then I got the hint to try it via Shell:

    • open a shell to your UTM
    • set the command cc
    • navigate to epp >> status >> epp$ (everything reachable via tab completion)
    • set value =0 and then =1
    • leave cc via quit
    • restart the epsecc sevice with: /var/mdw/scripts/epsecc restart


    But do this only if you're a home user.
    If it is a business appliance please contact your reseller for help.