Guest User!

You are not Sophos Staff.

Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 4 replies
  • Answers 1 answer
  • Subscribers 4 subscribers
  • Views 8173 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Cannot connect App Store if ipad/iphone with IOS 11 via Sophos SG310 firewall

Cato Kwok

Hi,

  We are using Sophos SG310 firewall. Users reported that their IPAD/IPhone cannot connect to App Store when using our company Wifi connection. I found that those device are running IOS 11 and it can be fixed temporary by connecting a mobile hotspot once and then reconnect back to our company wifi network. However, the IPhone/IPADs are running well if they are not IOS version 11.

  How can I fix that issue? Thanks

Cato



This thread was automatically locked due to age.
Parents
  • 0

    Hi Cato,

    Google site:community.sophos.com/products/unified-threat-management/f ios11 app store

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • 0

    Hi Cato,

    Google site:community.sophos.com/products/unified-threat-management/f ios11 app store

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Children
  • 0 in reply to BAlfson

    Thanks Bob, but I don't understand your reply. Is it the site link (community.sophos.com/products/unified-threat-management/f ios11 app store) for me to visit?

    thanks again

     

    Cato

  • 0 in reply to Cato Kwok

    I meant for you to do a Google search with that string, Cato.  You must include site: at the beginning.  When I know that there's a clear answer available and someone hasn't found it, I know they've tried to use the built-in search function here and it's not that good.  Adding site:community.sophos.com/products/unified-threat-management/f to a Google search limits the search to just this UTM Community and gives a better result than the built-in search here.

    Cheers -Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Unfiltered HTML