I'm a little confused as to where I need to configure QoS for my ShoreTel IP Phone system. It has been in place for 4 months now, and we have intermittent voice quality issues and dropped calls.
I have 4 x Cisco 2960 switches that I do not have QoS enabled. I also do not have any configuration on my Sophos UTM 9. All phones sit behind the Cisco switches, we do not have any external phones.
I believe I will first turn on auto QoS on my Cisco switches. Then, give that a few days and see if that improves the quality. Because all phones sit behind my Sophos UTM, do I need to still configure QoS on the Sophos box? Is it ok to do this in two phases, where I do the switches and give that a week before touching the Sophos?
I had read some articles on here about implement QoS on the Sophos side, but it seemed it was more prevelent on organizations where phones may be outside our MPLS, which we do not have.
This thread was automatically locked due to age.
