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Unable to ping api.copy.com

Sleegemi
Hello, 

I'm puzzled.

Need to be able to reach api.copy.com, but from workstation I'm unable to ping it. Yet from our ASG220 v8.311 > Support > Tools, I àm able to ping.
Can't find any reference in filtering the logs for copy.com or ip starting with 64.325.151.
The workstations' gateways are set to this ASG220.

Disabled country code, no luck. Network Security > Firewall > ICMP, everything related to 'ping' is on...
Other sites like  google, no issues when pinging from workstations.

Maybe a Packet Filter can solve this, but before that I hope to learn what is happening here, e.g. what's or where it is blocking.


Anyone a hint or clue perhaps [:S]


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  • 0
    Finally Resolved  :-)

    In Network Security under NAT > Masquerading, changed the object "from Internal (Address) to Public" into "from Internal (Network) to Public".

    Internal (Address) is our Astaro IP-address. This is why the Astaro itself was able to ping.
    Changed this in Internal (Network), which is our entire internal range. Now we are able to ping from any device :-)
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  • 0
    Finally Resolved  :-)

    In Network Security under NAT > Masquerading, changed the object "from Internal (Address) to Public" into "from Internal (Network) to Public".

    Internal (Address) is our Astaro IP-address. This is why the Astaro itself was able to ping.
    Changed this in Internal (Network), which is our entire internal range. Now we are able to ping from any device :-)
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