Why not Sophos? I need that!
For this information, you would need to contact Sophos Support (this is a user-to-user forum, so there is no insight into design decisions), assuming you have a paid license (normally the case, since you have a Sophos appliance).
As with any other product, we need to resolve the issue with the way the UTM does work, not with the way we expect it to or wish it worked.
Since this is a German ISP, you may want to post in the German forum, https://community.sophos.com/products/unified-threat-management/astaroorg/f/68, as well. There's a better chance of finding someone else using the same ISP in there who can say how they dealt with this issue.
Why not Sophos? I need that!
For this information, you would need to contact Sophos Support (this is a user-to-user forum, so there is no insight into design decisions), assuming you have a paid license (normally the case, since you have a Sophos appliance).
As with any other product, we need to resolve the issue with the way the UTM does work, not with the way we expect it to or wish it worked.
Since this is a German ISP, you may want to post in the German forum, https://community.sophos.com/products/unified-threat-management/astaroorg/f/68, as well. There's a better chance of finding someone else using the same ISP in there who can say how they dealt with this issue.