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Can't ssh to UTM home firewall

My UTM home firewall won't accept my userID and password. I'm getting Permission denied, please try again

I have tried both user admin and root and with the password I have set under Management-System Settings-Shell access-Shell user password-Password for user root.

I'm also getting the same error when I try a new user I have setup and changed the password under "Password for user loginuser"

I'm suing Allow password authentication

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0 apijnappels over 10 years ago

You will first have to login with user: loginuser and it's password (or keypair). Then after logging in you can switch to root by entering: su -

Managing several Sophos UTMs and Sophos XGs both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

Sometimes I post some useful tips on my blog, see blog.pijnappels.eu/category/sophos/ for Sophos related posts.
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0 exceedme over 10 years ago in reply to apijnappels

Thank you for a quick answer
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0 teched_01 over 10 years ago

Additionally User Authentication Daemon logs via WebAdmin (/var/log/aua.log) may provide more detail such as "Too many failures from client IP, still blocked for n seconds)"
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0 BAlfson over 10 years ago

If you plan on regular access via ssh, you should consider getting putty and puttygen so that you can login directly as root.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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Can't ssh to UTM home firewall

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