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PPoE issue

Hi,

I have some issues with PPPoE daemon. Each time the UTM is rebooted fot any reason ,the interface seems to be up but I cannot connect to internet. If I mannually reconnect it works . No errors appear in the PPPoE logs. 

If I try to ping an IP from internet I receive "destination net unreachable"

I am using UTM Home 9.201-25/ fiber to home internet connection.

Any ideas about this issue?

Regards,
Ghebosu


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Parents
  • BAlfson,

    I'm not sure it is a hardware/firmware mismatch. I have fiber to home and auth method is through PPoE(no modem).I have VMXNET3 and same issue appears. The only log I captured and does not seem in order is this :
    "2014:09:14-07:40:56 UTM dns-resolver[7308]: DNS server failed to contact!
    2014:09:14-07:41:56 UTM dns-resolver[7308]: DNS server failed to contact!
    2014:09:14-07:42:56 UTM dns-resolver[7308]: DNS server failed to contact!"

    After I mannualy reconnect everything works fine:
    "
    2014:09:14-07:43:06 UTM ntpd[7413]: Deleting interface #4 ppp0, X.X.X.X #123, interface stats: received=0, sent=0, dropped=0, active_time=28363 secs
    2014:09:14-07:43:06 UTM ntpd[7413]: peers refreshed
    2014:09:14-07:43:56 UTM dns-resolver[7308]: DNS server failed to contact!
    2014:09:14-07:44:10 UTM ntpd[7413]: Listen normally on 6 ppp0 x.x.x.x UDP 123
    2014:09:14-07:44:10 UTM ntpd[7413]: peers refreshed
    2014:09:14-07:44:10 UTM ntpd[7413]: new interface(s) found: waking up resolver "

    Very strange.
Reply
  • BAlfson,

    I'm not sure it is a hardware/firmware mismatch. I have fiber to home and auth method is through PPoE(no modem).I have VMXNET3 and same issue appears. The only log I captured and does not seem in order is this :
    "2014:09:14-07:40:56 UTM dns-resolver[7308]: DNS server failed to contact!
    2014:09:14-07:41:56 UTM dns-resolver[7308]: DNS server failed to contact!
    2014:09:14-07:42:56 UTM dns-resolver[7308]: DNS server failed to contact!"

    After I mannualy reconnect everything works fine:
    "
    2014:09:14-07:43:06 UTM ntpd[7413]: Deleting interface #4 ppp0, X.X.X.X #123, interface stats: received=0, sent=0, dropped=0, active_time=28363 secs
    2014:09:14-07:43:06 UTM ntpd[7413]: peers refreshed
    2014:09:14-07:43:56 UTM dns-resolver[7308]: DNS server failed to contact!
    2014:09:14-07:44:10 UTM ntpd[7413]: Listen normally on 6 ppp0 x.x.x.x UDP 123
    2014:09:14-07:44:10 UTM ntpd[7413]: peers refreshed
    2014:09:14-07:44:10 UTM ntpd[7413]: new interface(s) found: waking up resolver "

    Very strange.
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