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How to stop quarantine e-mails to users

sophos_is_awesome
Hello all,

Newbie here. I have searched on Google and attempted to search on thsi site but I cannot seem to be able to stop quarantine emails being sent to users for the POP3 protection in UTM 9

The emails are now replacing the spam emails and becoming spam themselves! 

Cheers

Ralf


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  • 0
    Quarantinre reports should be sent 2 time a day at maximum. You can define this in the Quarantine Report section in Mail Protection.

    If you get a quarantine report for every mail that is quarantined, there is something wrong.
    Can you provide a screenshot of such a quarantine mail?

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
Reply
  • 0
    Quarantinre reports should be sent 2 time a day at maximum. You can define this in the Quarantine Report section in Mail Protection.

    If you get a quarantine report for every mail that is quarantined, there is something wrong.
    Can you provide a screenshot of such a quarantine mail?

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
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