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Not getting Exec Report emails

I am running Sophos UTM home edition 9.200-11 and have exec reports set to email me a daily report. The system has been up for over 5 days and I have not seen a report generated as of yet. Have I missed something in my config?

TIA

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0 BAlfson over 11 years ago

Since you're at home, your ISP may be blocking port 25 (SMTP). Look in the SMTP log file between 00:15 and 00:30 this morning for an indication of what may be happening, and post the lines related to a failed send.

You also could look at the 'Statistics Overview' on the 'Email Protection >> Mail Manager' page to see if there are spooled messages.

Cheers - Bob

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Sophos Certified Architect - UTM
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0 rrosson over 11 years ago

Bob, Thanks for telling me to look in the Mail Manager. Would have never thought to look there since I do not have E-Mail protection turned on. Once I looked I was able to determine the mail routing issue and correct it.

Woke up to my Exec Report this morning. [:)]
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0 SmallAdmin over 11 years ago

I'm adding a note here: we discovered a bug, where if the SMTP ("smarthost") password for reports has a "§"-paragraph sign, the reports are never sent. Removing the "§" immediately fixed the problem. Seems to be some interpreter stumbling upon it.
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Not getting Exec Report emails

Submitted a Tech Support Case lately from the Support Portal?