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Email notification problem

Hi all [[:)]]

Got a small niggling issue, I've got my Sophos 425 UTM 9 online, up and running, but I'm having a problem with email notifications i.e. I'm not getting them to my Company domain email account: administrator@mycompany.com

However, when I put in my hotmail account (as a test) I was able to receive notifications from the device, what's going on?

Now, before someone says "ahh, it's your exchange server" - it's not, and I know this because I can successfully send internal emails, extenal emails and receive external emails, so the SMTP connector is behaving normally

Also, I've also set up other devices on my network to send notifications to Administrator, such as SAN, UPS, Spiceworks, Backup Exec, and these notifications are received successfully

I tried setting up a brand new email account from my domain "test@mycompany.com" just to see what happened, nothing, emails weren't being received from the UTM

Utterly confused, it's not a massive issue, but it's one of those ones that I'd like to get resolved [[:)]]

As always, all the help and advice you give is gratefully received [H]

Sven


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Parents
  • I'm still not certain that I understand your first post above.  Are you saying that only Hotmail works in one location, and at another location with a different ISP, nothing works?  From the second location, what happens if you try telnet mx1.hotmail.com 25 from the command line?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • please check the attached result from both client and UTM for telnet to hotmail and gmail mx record. i guess office365 uses hotmail mx record?

    note: from this location i am getting alert notification to hotmail only its not working with gmail or office365 account.  i will do the testing for second location and update soon...
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