This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

No reporting or backups

I've got a UTM9 that's stopped sending executive reports and email backups. The email backups are creating OK (can see them in the web admin), but there are no archived executive reports at all. Trying to send a backup manually also fails to send.

Can someone point me in the right direction?

This thread was automatically locked due to age.

0 BAlfson over 13 years ago

Open Mail Manager and look on the 'SMTP Spool' tab. If there's anything there, then open the SMTP Live Log and Retry to deliver one of the emails. What do you see in the log?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
Cancel
Vote Up 0 Vote Down

Cancel
0 utmfan over 13 years ago

Hmm, I'm getting a "bounced" error. Yet the email address is valid - I just sent a test email to confirm.
Cancel
Vote Up 0 Vote Down

Cancel
0 BAlfson over 13 years ago

Please post the lines from the Live Log for one Retry as suggested above.

Cheers - Bob

Sorry for any short responses! Posted from my iPhone.

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
Cancel
Vote Up 0 Vote Down

Cancel
0 utmfan over 13 years ago

Hey Bob,

Thanks for your help! With your guidance I found that my ISP was blocking port 25 (something I already knew... but it didn't click until I saw the SMTP live log!). I've configured a smarthost for SMTP now and I'm receiving emails again.

Thanks again for your help!

Cheers :-)
Cancel
Vote Up 0 Vote Down

Cancel