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8.103: Export to pdf + xls

Hello. When i go to reporting-remote access- Session tab, and export the results to pdf or xls, the files are created correctly. If i choose "Connections by user" and type the user and update, then the report is not exported to neither pdf nor xls. Sometimes I stick at "The report is generated" or if a get the window to "save target as" i get a message " IE cannot download.....the server returned an invalid or unrecognized response" If i choose again "Connections", then it's ok again. I tried with IE8+IE9 and mozilla (4+5) and form different computers.
Any idea why this is happening?
Regards.

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0 Scott_Klassen over 13 years ago
i also know that astaro checks this forum
True, but it can be spotty and most of the time there won't be a response. I don't want you to have to wait any longer, since you haven't heard anything in the 6 weeks since originally posting.

A possible cause is due to bad data in the reporting database. If you want, I can give you guidance on clearing and recreating the reporting database. No guarantee that this is actually the cause of your issue, since I don't have access to check. Astaro Support would have a much better chance of coming up with something more granular in nature. If you perform this, current reporting information will be wiped from your system.

/etc/init.d/postgresql stop
rm -fr /var/log/reporting/pgsql
/etc/init.d/postgresql start
mkdir /var/log/reporting/pgsql
chown postgres[:P]ostgres /var/log/reporting/pgsql
/var/storage/pgsql/init/reporting_db_init.sh -v
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0 Scott_Klassen over 13 years ago
i also know that astaro checks this forum
True, but it can be spotty and most of the time there won't be a response. I don't want you to have to wait any longer, since you haven't heard anything in the 6 weeks since originally posting.

A possible cause is due to bad data in the reporting database. If you want, I can give you guidance on clearing and recreating the reporting database. No guarantee that this is actually the cause of your issue, since I don't have access to check. Astaro Support would have a much better chance of coming up with something more granular in nature. If you perform this, current reporting information will be wiped from your system.

/etc/init.d/postgresql stop
rm -fr /var/log/reporting/pgsql
/etc/init.d/postgresql start
mkdir /var/log/reporting/pgsql
chown postgres[:P]ostgres /var/log/reporting/pgsql
/var/storage/pgsql/init/reporting_db_init.sh -v
Cancel
Vote Up 0 Vote Down

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