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User Portal not working

I have tried to connect to the user portal on my astaro on 2 different computer with 2 different browsers and all I get is blank white page with user portal at the top of the browser.
I checked to make sure that I am on the right url and according to the webadmin login settings I am on it.

I am running on a ASG120 with 7.500 software installed. Any help would be appreciated.

Thanks,
gatorbyte

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0 BAlfson over 15 years ago

Up2Date to 7.501 and also clear the browser cache on the client computer.

I think that worked for me. There seem to be a few instances of the 7.5 Astaro pages not loading some things after an update from 7.406; that's cured by clearing the cache, and the problems don't reoccur.

Cheers - Bob
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0 gatorbyte over 15 years ago in reply to BAlfson

I updated the firmware and it still gives the same problem. attached is a picture on what it looks like.

gatorbyte
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0 UrsWeiss over 15 years ago in reply to gatorbyte

Tried with https ?
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0 gatorbyte over 15 years ago in reply to UrsWeiss

No still the same thing.

gatorbyte
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0 gatorbyte over 15 years ago

I am getting syntax errors with ie though.

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; InfoPath.2; .NET CLR 3.5.30729; .NET CLR 3.0.30729)
Timestamp: Tue, 10 Nov 2009 22:05:13 UTC

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/jape/jape_prereq_10_prototype.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/jape/jape_prereq_20_json.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/jape/jape_01_config.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/jape/jape_05_ajax.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/jape/jape_10_dflt.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/jape/jape_20_util.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/jape/jape_30_dom.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/jape/jape_40_widget.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/jape/jape_50_form.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/jape/jape_60_grid.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/jape/jape_99_common.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/eup/eup_50_change_password.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/eup/eup_50_pop3.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/eup/eup_50_ras.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/eup/eup_50_settings_pop.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/eup/eup_50_smtp.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/eup/eup_50_smtp_log.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/eup/eup_50_whitelist.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/eup/eup_60_init.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/jape/jape_prereq_10_prototype.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/jape/jape_prereq_20_json.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/jape/jape_01_config.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/jape/jape_05_ajax.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/jape/jape_10_dflt.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/jape/jape_20_util.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/jape/jape_30_dom.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/jape/jape_40_widget.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/jape/jape_50_form.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/jape/jape_60_grid.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/jape/jape_99_common.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/eup/eup_50_change_password.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/eup/eup_50_pop3.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/eup/eup_50_ras.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/eup/eup_50_settings_pop.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/eup/eup_50_smtp.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/eup/eup_50_smtp_log.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/eup/eup_50_whitelist.js

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://192.168.0.2/eup/eup_60_init.js

Message: 'Cfg' is undefined
Line: 43
Char: 1
Code: 0
URI: http://192.168.0.2/
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0 BAlfson over 15 years ago

And, you did clear your browser cache?
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0 gatorbyte over 15 years ago

Yes I did clear the browser history on both browsers and did the same on the other computer and still all the same symptoms.

Gatorbyte
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0 gatorbyte over 15 years ago

Got it!

I changed the port number to 443
To login I have to go to https://192.168.0.2/

Thanks for the help guys,
Gatorbyte
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