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Quarantine Emails show \&nbsp / Can't Whitelist

packetdog
Good morning Astaro BB,

I've been evaluating ASG on my home network to determine the possiblity of deploying this across our healthcare network. It's a fantastic product, and I want to tell you that I appreciate all of those that are helping and developing.

I've run into this issue with Quarantine Emails that are sent out to users. Users are unable to Whitelist (from within the email) since the Whitelist link is gone. Also, when logging into the Mail Manager and selecting "Release and report false positive" it doesn't seem to do that. So the problem may be related, or may be two-fold.

As you can see in the screen shot below, the Whitelist link is replaced by   or the HTML code for a space:


Is this a known issue? What can I do to mitigate this issue? It also seems to be user specific.. some users still have the Whitelist link. Please advise.

Thanks,
-pd


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  • 0
    If there's no user known to the Astaro, it can't keep a whitelist for the user.  With no Active Directory or other internal user authentication system, you need to add users to the Astaro as "Local" users.  When you do that, add the email addresses for each user for which he is allowed to maintain a whitelist/backlist.

    Another advantage of having the user known to the Astaro is that the user can access the User Portal to maintain the personal black/whitelists.

    In a corporate environment, it's straightforward to have all this user-creation done automatically.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • 0
    If there's no user known to the Astaro, it can't keep a whitelist for the user.  With no Active Directory or other internal user authentication system, you need to add users to the Astaro as "Local" users.  When you do that, add the email addresses for each user for which he is allowed to maintain a whitelist/backlist.

    Another advantage of having the user known to the Astaro is that the user can access the User Portal to maintain the personal black/whitelists.

    In a corporate environment, it's straightforward to have all this user-creation done automatically.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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