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Quarantine Emails show \&nbsp / Can't Whitelist

Good morning Astaro BB,

I've been evaluating ASG on my home network to determine the possiblity of deploying this across our healthcare network. It's a fantastic product, and I want to tell you that I appreciate all of those that are helping and developing.

I've run into this issue with Quarantine Emails that are sent out to users. Users are unable to Whitelist (from within the email) since the Whitelist link is gone. Also, when logging into the Mail Manager and selecting "Release and report false positive" it doesn't seem to do that. So the problem may be related, or may be two-fold.

As you can see in the screen shot below, the Whitelist link is replaced by or the HTML code for a space:

Is this a known issue? What can I do to mitigate this issue? It also seems to be user specific.. some users still have the Whitelist link. Please advise.

Thanks,
-pd

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0 BAlfson over 14 years ago

Actually, this probably is desired behavior. For example, if you have a distribution address like Sales@, the people on that list will not be given the whitelist link on the quarantine report.

So, for the individuals that have the whitelist link, the Astaro knows that the address is associated to their user. With a little more explanation of how you authenticate users (Active Directory?), a more-complete explanation could be provided.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 packetdog over 14 years ago in reply to BAlfson

Actually, this probably is desired behavior. For example, if you have a distribution address like Sales@, the people on that list will not be given the whitelist link on the quarantine report.

So, for the individuals that have the whitelist link, the Astaro knows that the address is associated to their user. With a little more explanation of how you authenticate users (Active Directory?), a more-complete explanation could be provided.

Hi Bob,

The users are not authenticated in any way at this point. The Astaro server is in front of our mail server and just filtering/quarantining. Users that have quarantined email get this 'report' in which they can Release or Whitelist a given message, right from within the email. The link is a one time use link, and releases, and/or whitelists the message depending on which link is clicked.

It was working actually. When a user would whitelist a message it would stop being quarantined. That behavior has changed recently for me, but had existed previously for another user. Does that make sense?

-pd
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0 packetdog over 14 years ago in reply to BAlfson

Actually, this probably is desired behavior. For example, if you have a distribution address like Sales@, the people on that list will not be given the whitelist link on the quarantine report.

So, for the individuals that have the whitelist link, the Astaro knows that the address is associated to their user. With a little more explanation of how you authenticate users (Active Directory?), a more-complete explanation could be provided.

Hi Bob,

The users are not authenticated in any way at this point. The Astaro server is in front of our mail server and just filtering/quarantining. Users that have quarantined email get this 'report' in which they can Release or Whitelist a given message, right from within the email. The link is a one time use link, and releases, and/or whitelists the message depending on which link is clicked.

It was working actually. When a user would whitelist a message it would stop being quarantined. That behavior has changed recently for me, but had existed previously for another user. Does that make sense?

-pd
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