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Missing Time in Log-email not sent

knebroski
Hi,
I've been notified by a few of our users that the messages they sent were never delivered.  I checked the logs on the email server and saw where they came in from the client and were forwarded off to the Astaro box (ASG320 7.505).  Then I went looking at the smtp log on the Astaro box for that particular day - surprisingly for about 21 minutes there are no entries.  Which is disturbing, becasue this box always has some activity even if it is spam, etc.  So those emails are lost, were not delivered and do not show up in the log.

Is there somewhere else (Log,etc) that I can look to find out has happened?  I'm told that this has happened a few times (not by the log but now that the users are complaining).

Kevin


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  • 0
    Kevin, are you sure you're the only one who can make changes in WebAdmin?  Did you look on the 'SMTP Spool' tab of 'Mail Manager' to see if there are any emails "stuck" in the Astaro?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    I am the only one that manages the box, and other than the odd route problem that comes up the system is very clean and nothing is stuck.
    Forgot to mention, that this particular incident happened a week or so ago, but a couple of individual messages have gone "missing".

    Kev
  • 0
    That's unusual enough that I think you might want to submit a trouble ticket to Astaro Support.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    Will do,

    I was just hoping someone could steer me to another log to look at.

    Kev
  • 0
    It just isn't reasonable that the Astaro would lose emails unless there's a hardware problem and/or the system has become corrupted, so I don't think you'll get anything out of the logs.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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