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Cannot receive email suddently

ngsm
We are running ASG V7.501 with SMTP security installed. We found that we are not enable to receive email yesterday afternoon. The log keeps showing something like this :

malware acl condition: cssd: connection to 127.0.0.1, port 1234 failed (Connection refused)

After that, I turned off the Malware scanning feature and the SMTP works again. Is there any fix or patch for this ?


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  • 0
    127.0.0.1 is a loopback address.  This is coming from the firewall?  HAs some configuration changed?
  • 0 in reply to prezmc
    I found a similar problem after upgrading to 7.501.  All mail gets rejected with a 451 Temporary local problem - please try later response. 

    2009:11:04-22:04:12 secure exim[4155]: 2009-11-04 22:04:12 SMTP connection from [64.235.155.4]:49650 (TCP/IP connection count = 1)

    2009:11:04-22:04:13 secure exim[5795]: 2009-11-04 22:04:13 H=lists.freeswitch.org (yoda.ostag.org) [64.235.155.4]:49650 Warning: example.com profile excludes greylisting: Skipping greylisting for this message

    2009:11:04-22:04:13 secure exim[5795]: 2009-11-04 22:04:13 [64.235.155.4] F= R= Verifying recipient address with callout

    2009:11:04-22:04:13 secure exim[5795]: 2009-11-04 22:04:13 1N5vS9-0001VT-2M malware acl condition: cssd: cssd returned 500 Internal Server Error

    2009:11:04-22:04:13 secure exim[5795]: 2009-11-04 22:04:13 1N5vS9-0001VT-2M H=lists.freeswitch.org (yoda.ostag.org) [64.235.155.4]:49650 Warning: ACL "warn" statement skipped: condition test deferred

    2009:11:04-22:04:13 secure exim[5795]: 2009-11-04 22:04:13 1N5vS9-0001VT-2M malware acl condition: cssd: cssd returned 500 Internal Server Error
  • 0
    Are you sure you haven't activated greylisting?
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    Greylisting is disabled and the log message says Skipping greylisting for this message.  I reverted-back to 7.500 (with the same configuration) and it works fine.
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