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Prefetch - duplicates for mobile users

jmadren
Whenever any of our mobile users retrieve their email outside of our organization (i.e., not through the Astaro gateway), when they return to the office they re-receive every message that they received while away.

We use an external mail server (ISP), and the latest ASG (7.405).

Short of disabling prefetch, what can we do to prevent this?


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  • 0
    Have the users configure their clients to delete from the server?
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    Well, why don't you set up your astaro public ip address as pop3 server in your external users email account? This should avoid duplicates. Those users should access your pop3 proxy both when they are in office and out of office.

    Even a VPN access to your astaro local ip will do the trick.

    [:)]
  • 0 in reply to MarcoT67
    I don't think that will work.  And forcing the use of a VPN just to get their email is not a satisfactory solution.

    But it doesn't matter now.  We found a workaround by using Secure POP3 for the mobile users, which bypasses the Astaro Proxy/Prefetch.
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  • 0 in reply to MarcoT67
    I don't think that will work.  And forcing the use of a VPN just to get their email is not a satisfactory solution.

    But it doesn't matter now.  We found a workaround by using Secure POP3 for the mobile users, which bypasses the Astaro Proxy/Prefetch.
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