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Quarantine manager "500 Internal Server Error" (7.100)

BarryG
In 7.100,
When I click the "Preview a Message" button in the SMTP Quarantine Manager,
I get a popup message which only says
500 Internal Server Error

AND,
if I click the "download a message" button, I get a popup window which promptly disappears, and is replaced by a popup message which says
404 not found
!


I'm not sure what to make of that...

There are 2 messages in quarantine, both with reason 'error', one is 1.5 days old, the other is from 11/27.

I don't use the SMTP proxy, so these e-mails were generated by the firewall.

This is using FireFox 2.0.0.11 on WinXP, btw.

Thanks,
Barry


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Parents
  • 0
    HTTPD.LOG:

    2007:12:06-20:08:04 (none) httpd: 0.1.2.3 - - [06/Dec/2007:20:08:04 -0800] "POST /qm.plx HTTP/1.1" 200 316
    2007:12:06-20:08:06 (none) httpd[4649]: [error] [client 0.1.2.3] File does not exist: /var/webadmin/undefined, referer: fw.example.com:4444/qm.plx
    2007:12:06-20:08:06 (none) httpd[4649]: [warn] mod_fcgid: stderr: Use of uninitialized value in concatenation (.) or string at (eval 247) line 20.
    2007:12:06-20:08:06 (none) httpd: 0.1.2.3 - - [06/Dec/2007:20:08:06 -0800] "GET /undefined HTTP/1.1" 404 8637
    2007:12:06-20:08:07 (none) httpd: 0.1.2.3 - - [06/Dec/2007:20:08:07 -0800] "GET /core/js/json.js?t=1197000486 HTTP/1.1" 200 10077
    2007:12:06-20:08:11 (none) httpd: 0.1.2.3 - - [06/Dec/2007:20:08:10 -0800] "GET /core/js/prototype.js?t=1197000486 HTTP/1.1" 200 96630
    2007:12:06-20:08:19 (none) httpd: 0.1.2.3 - - [06/Dec/2007:20:08:19 -0800] "GET /core/js/rico.js?t=1197000486 HTTP/1.1" 200 90397



    SMTP.LOG (after I tried to release one of the messages in the quarantine):

    2007:12:06-20:00:19 (none) cffd[5505]: id="1003" severity="error" sys="SecureMail" sub="smtp" name="DeliveryThread error" srcip="127.0.0.1" from="do-not-reply@fw.example.org" to="barry@example.net" subject="" messageid="1" size="1006" action="freeze" 



    EXIM.LOG:

    2007:12:06-20:12:40 (none) exim[5000]: 2007-12-06 20:12:40 Start queue run: pid=5000
    2007:12:06-20:12:40 (none) exim[5000]: 2007-12-06 20:12:40 End queue run: pid=5000

    (this repeats every 1 minute)

    spamd.log is empty (not using anti-spam features)

    Barry
  • 0 in reply to BarryG
    Just noticed the window which had disappeared was in the background.

    The window is tiny, and cannot be re-sized, but the URL it is displaying is:
    https://fw.example.org:4444/undefined

    Barry
  • 0 in reply to BarryG
    Reproduced this on another ASL 7.1 box.

    Does it work for anyone?

    Thanks,
    Barry
  • 0 in reply to BarryG
    Reproduced this on another ASL 7.1 box.

    Does it work for anyone?

    Thanks,
    Barry


    I am running 7.1.01 and can preview messages in the quarantine manager.
    Maybe I am one of the lucky ones . . .
  • 0 in reply to BigO
    Does the email in question have wierd characters in the sender address, say with a '+' sign, etc.?  If so, this is a known bug, I reported it some time ago.  Most emails work fine, but ones with "wierd" characters in them don't work right, something to do with the Regular Expressions engine.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

Reply
  • 0 in reply to BigO
    Does the email in question have wierd characters in the sender address, say with a '+' sign, etc.?  If so, this is a known bug, I reported it some time ago.  Most emails work fine, but ones with "wierd" characters in them don't work right, something to do with the Regular Expressions engine.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

Children
  • 0 in reply to BrucekConvergent
    They were emails generated by the firewall... e.g. "system was restarted" or whatever, so any characters in them shouldn't have been unexpected [:)]

    Barry
  • 0 in reply to BarryG
    There are still some old emails in my quarantine manager, and they still cannot be displayed in 7.101.
    They are definitely from the firewall (from address = "do-not-reply@mydomain.com")

    I'd be happy to pull up the messages on the console if someone wants to give me a hint as to where they would be.

    Barry
  • 0 in reply to BarryG
    They were emails generated by the firewall... e.g. "system was restarted" or whatever, so any characters in them shouldn't have been unexpected [:)]

    Barry


    Then I don't have any idea... that is wierd.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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