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“The message with id ***x could not be found in the quarantine…”

dema
Hi,

I have Problems to release, or to put the Message in the White list.
I always receive the message “The message with id ***x could not be found in the quarantine…”
However the Sender is added to the personal white list but the message could not be released.
The Mail Manager in the End-User Portal is empty!

Can anyone help me with this?
Thank you

P.S.: Firmware version: 7.004 / Prefetch Mode is off


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  • 0
    From memory to get the end user portal and quarantine to function fully you need "prefetch" enabled.

    The "prefetch" bug has been fixed, so you shouldn't have any problems.

    Ian M
  • 0 in reply to RFCat_vk_01
    Thank you Ian M.
    But when I enable “prefetch” I have problem with my e-mail client (Oulook).
    I receive the following error message:

    2007:06:03-22:57:46 (none) pop3proxy[1825]: id="1116" severity="error" sys="SecureMail" sub="pop3" name="IO error" message="basic_ios::clear" srcip="192.168.1.106" action="closing connection to server and client because of an IO error. (perhaps timeout)" 
    2007:06:03-22:57:46 (none) pop3proxy[1825]: id="111B" severity="error" sys="SecureMail" sub="pop3" name="Response sending to client failed" srcip="192.168.1.106" 

    Thank you

    P.S.: not for a all mail accounts, just for some of them!
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