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Release mail with the End-User Spam Report from "outside"

ASG 7.002

When I try to release a mail with the End-User Spam Report from the outside of my ASG I get an "Unauthorized access" message in the browser
Hostname is set and port is the standard 3840
Allowed Network is "any"
Do I need a packet filter rule or something else?

From inside my network all works fine

Wolfgang

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0 Wolfgang.A over 18 years ago

No one who can help my?
Does it work with at with other installations?
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0 koma over 18 years ago in reply to Wolfgang.A

Works for me with the same configuration. Are these pop3 or smtp messages?

Any errors in log files?
- release.jpg
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0 Wolfgang.A over 18 years ago in reply to koma

The messages are SMTP to my internal Exchange2003-Server.

If I release from inside the network (with Exchange 2003 or Exchange 2007) it looks simular to your attachment
But when I try to release from Outside (it makes no difference if I'm using Exchange Web Access or download the message via Pop3) I get my attached screencopy instead of your attachment
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0 Wolfgang.A over 18 years ago in reply to Wolfgang.A

Which Logfiles should I check?
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0 grlynch over 18 years ago in reply to Wolfgang.A

Wolfgang,

Not sure if you have this resolved yet or not.
Hopefully this answer isn't too "newb" for you.

In V7, it is located on Email Security > End User Spam Report > Advanced.
The hostname you specify MUST be a FQDN (publicly recognized on the Internet). Best practice is to use your MX record name or IP address where the email is being delivered to.

You must also specify the Allowed Networks as "any".

This works fine in our setup with an MS Exchange server inside our network and users releasing emails from Outlook Web Access when outside the office.
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0 Wolfgang.A over 18 years ago in reply to grlynch

@Grlynch: Thank you for your answer.
At the advanced tab the specified hostname is the FQDN of the firewall which can be reached from outside. Should I use the FQDN of the Mailserver behind instead? The smtp-proxy is in transparent mode

As port is the standard 3840 and as allowed Network "all" specified

The outside user can reach the firewall, because I think the firewall show's the "unauthorised access" message
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0 dalbjerg over 18 years ago in reply to Wolfgang.A

Hello i get the same error, with ASL 7.006.

It was woorking with ASL 7.005 but not with 7.006 [:(]...

And Allowed Networks, stand to any.
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0 ScottL over 18 years ago in reply to dalbjerg

I am getting these messages also, but only on a few emails in my quarantine. Others from the same nightly spam report work fine.

The email it gives me unauthorized access on is always the same daily tech newsletter from cnet.com

This seems weird.

-Scott
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0 dalbjerg over 18 years ago in reply to ScottL

Hello

We have found out of the error. There is a bug in ASL7.

Astaro should be contacted.

Regards Kenneth
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