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my RED appliance is not under warranty and now they are not working, please suggest any solution for the same

ManishShah

Hi all

My Sophos RED 10 devices, I have not renewed the support, now they are not working, please suggest how do I get replacement or can I do RMA,  Please suggest.



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  • 0
    You don't say how it's not working. If it gets power, you can try reflashing it. See www.sophos.com/.../118843.aspx.

    You say they, as in multiple. You had more than one RED10 stop working at the same time? Please explain.

    Otherwise, warranty is linked to paid support. The only thing you can do is to contact support and ask for an RMA, Expect to be told no, but maybe you'll get lucky with the holidays. If they say no, which is probable, contact your reseller about renewing support on your license.
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  • 0
    You don't say how it's not working. If it gets power, you can try reflashing it. See www.sophos.com/.../118843.aspx.

    You say they, as in multiple. You had more than one RED10 stop working at the same time? Please explain.

    Otherwise, warranty is linked to paid support. The only thing you can do is to contact support and ask for an RMA, Expect to be told no, but maybe you'll get lucky with the holidays. If they say no, which is probable, contact your reseller about renewing support on your license.
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