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login fail after update 9.310

Hye,

After update UTM 9.212 to 9.310, it's impossible to login in UTM.

login admin failed!!! and other login too !

VPN logion failed !

Reboot ? pass to astaro reserved (v9.212) ?

help please

2x UTM 220

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0 BAlfson over 10 years ago

First, try a reboot. If that doesn't work, try restoring one of the backups from before the upgrade. Any luck?

Cheers - Bob

Sorry for any short responses. Posted from my iPhone.

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 Gary21 over 10 years ago in reply to BAlfson

I maintain my own as well as a friends UTM. Both have immediate login issues after the 9.3 update. I had to do a password reset in order to login. One week later and I again can no longer login to my UTM. I am going to do another password reset but this is getting old really fast.

Once I reset and login I will see if I have a 9.2 backup on the utm.

Any other ideas?

Thanks
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0 Gary21 over 10 years ago in reply to Gary21

Just tried to do a password reset and I still cannot even login directly to the box. Tried it a second time with same results!!! Followed directions at https://www.sophos.com/en-us/support/knowledgebase/115346.aspx
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0 Gary21 over 10 years ago in reply to Gary21

Just tried to do a password reset and I still cannot even login directly to the box. Tried it a second time with same results!!! Followed directions at https://www.sophos.com/en-us/support/knowledgebase/115346.aspx
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login fail after update 9.310

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