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Steps to Upgrade Appliance Type from UTM425 to SG550

jsuboh
Hi,

I'm looking for help on how to upgrade my Appliance from a UTM425 to SG550. In My UTM Licensing Portal, I have the option to Upgrade my Appliance from UTM425 to SG430 or UTM425 to UTM525. I was given the following steps:

"There’s a few steps you’ll have to go through to upgrade to the SG550.

First you’ll have to upgrade to the SG450 from your UTM425. Once you’ve done that, you’ll upgrade your SG450 to an SG550 and you’re done."

However, I do not have the option for the SG450 as stated above.

Does any know the steps I may need to take?

Thanks, 

JS


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  • 0
    The SG430 is the direct upgrade unit for the UTM425.  The SG550 is a higher class of unit.  Normally, for new purchases, this would mean that licensing costs more.  You'd best contact the licensing people who can work something out with you definitively.  nsglicensing@sophos.com.  Be aware that they are only available Mon-Fri during standard business hours.

    Support does not have access to the tools to fix these sort of issues.  The best support may be able to do is to issue you a temporary license for a SG550, so that you can begin configuring/using your new unit while you wait for next business week to get it resolved.
    __________________
    ACE v8/SCA v9.3

    ...still have a v5 install disk in a box somewhere.

    http://xkcd.com
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    http://www.projectcartoon.com/cartoon/1
  • 0
    Hi,

    Thanks for your reply. I spoke with support and they gave me a temp license. I also emailed the address you provided above earlier today but no one responded. I currently have a 3 year fullguard with the UTM425 and I am aware of the difference of the License; I purchased an additional year of the fullguard for the SG550. For now, I am up on a temp license. Thanks again.
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