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Restore Problem / Versions ?

Hello,

we having an Issue while restore from a backup.

Backup Version: 9.307-006
Install Version: newest available ISO = 9.306-6

We tried to Download Version 9.307-006 from the ftp. I uploaded this file ( Up2Date-Advanced) , getting no error but the UTM is not installing ?

WAN is not configured so we need to this offline.

Any ideas ? Thank you

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0 apijnappels over 10 years ago

Can you still access webadmin? Did you download ftp://ftp.astaro.de/UTM/v9/up2date/u2d-sys-9.306006-307006.tgz.gpg ?

Managing several Sophos UTMs and Sophos XGs both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

Sometimes I post some useful tips on my blog, see blog.pijnappels.eu/category/sophos/ for Sophos related posts.
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0 BAlfson over 10 years ago

Ivey, I'm not sure I understand your situation...

You must Up2Date the 9.306 installation to 9.307 before restoring the configuration backup. First do a Factory Reset and then setup the UTM with just the basic setup. Now you can login to WebAdmin and upload the Up2Date file as you did before. When that Up2Date is finished, restore your backup and everything should be fine.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 ivey123 over 10 years ago in reply to BAlfson

Can you still access webadmin? Did you download ftp://ftp.astaro.de/UTM/v9/up2date/u2d-sys-9.306006-307006.tgz.gpg ?

Yap Webadmin works and i downloaded this file and was not working manually

Ivey, I'm not sure I understand your situation...

You must Up2Date the 9.306 installation to 9.307 before restoring the configuration backup. First do a Factory Reset and then setup the UTM with just the basic setup. Now you can login to WebAdmin and upload the Up2Date file as you did before. When that Up2Date is finished, restore your back and everything should be fine.

Cheers - Bob

This was not the problem, problem was that the offline update was not working.

I just had to configure WAN and made the Update online; interesting was that the first try was failing... i just tried it again and then it worked.

Maybe this version is buggy ???

Here the Logs from the first try:

2015:02:25-00:06:54 UTM auisys[9654]: 1. Modules::Logging::alf:100() /Modules/Logging.pm

2015:02:25-00:06:54 UTM auisys[9654]: 2. Modules::Auisys::Installer::Systemstep::install:152() /Modules/Auisys/Installer/Systemstep.pm

2015:02:25-00:06:54 UTM auisys[9654]: 3. Modules::Auisys::Up2DatePackages::install:140() /Modules/Auisys/Up2DatePackages.pm

2015:02:25-00:06:54 UTM auisys[9654]: 4. Modules::Auisys::QueueIterator:[:P]rocess_qfiles:81() /Modules/Auisys/QueueIterator.pm

2015:02:25-00:06:54 UTM auisys[9654]: 5. main::main:295() auisys.pl

2015:02:25-00:06:54 UTM auisys[9654]: 6. main::top-level:40() auisys.pl

2015:02:25-00:06:54 UTM auisys[9654]: [CRIT-311] Firmware Up2Date installation failed

2015:02:25-00:07:15 UTM auisys[9654]: |=========================================================================

2015:02:25-00:07:15 UTM auisys[9654]: A serious error occured during installation! (20)

2015:02:25-00:07:15 UTM auisys[9654]:

2015:02:25-00:07:15 UTM auisys[9654]: 1. Modules::Logging::msg:46() /Modules/Logging.pm

2015:02:25-00:07:15 UTM auisys[9654]: 2. main::main:306() auisys.pl

2015:02:25-00:07:15 UTM auisys[9654]: 3. main::top-level:40() auisys.pl
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Restore Problem / Versions ?

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