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Sophos UTM hot-Standby, 9.306 firmware applied on a 9.210-20 system

bladefox3
So i have Sophos SG 310 in Hot-Standy(Active-Passive), i was having an Email Protection issue with TLS in Firmware Version 9.210-20, and was informed that i could resolve it by applying 9.3 firmware.  The firmware I found was 9.306, which turns out you are ALLOWED TO UPLOAD to the system, and also to begin an UP2DATE, but it fails to apply at all. 

I now have a Hot-Standby system where the Node2 is stuck now in WORKER mode with Status:UP2DATE.  I have tried rebooting, but am having no success. I am no good with the Shell Access. Does anyone know how to get that Node2 back into Normal mode, so i can restart the firmware process correctly in the order prescribed to get from 9.210-20 up to 9.306?

Thanks for anyones help here.


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  • 0
    If you have a commercial license I recommend starting a case with Sophos support so they can cleanup this issue for you.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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  • 0
    If you have a commercial license I recommend starting a case with Sophos support so they can cleanup this issue for you.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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