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Sophos AP15 Not Working

Has anyone gotten the new AP15's yet? First one I got will not work.

It shows up in the list and I accept it, but after 30 minutes the thing still shows inactive. I get a solid orange light and then green blinking then back to a solid orange light. I can see the IP doing something in the Wireless Logs, but it seems that it just keeps rebooting over and over.

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0 Breakingcustom over 10 years ago

Still working with support on this, but the odd thing is, if you don't assign any SSID's to the AP it will become active. The moment you assign an SSID it will become inactive. Take the SSID off and it becomes active again.

No way to reflash it either.
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0 BrucekConvergent over 10 years ago in reply to Breakingcustom

What firmware version, out of curiosity?

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Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 Breakingcustom over 10 years ago in reply to BrucekConvergent

The firewall is running the latest 9.2 release that you need to be able to upgrade to 9.3 when it becomes GA.
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0 Crisman over 10 years ago

Hi,

Do you have solved the problem?
I'm waiting to receive a new AP15 and seeing you got problems I'm a little bit worried!
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0 Breakingcustom over 10 years ago

I brought the AP15 home to try out on my UTM VM and it did the same thing. So I updated the firmware to 9.3 and it works. So I'm wondering if there is some bug in the latest 9.2 code for the new APs.

The environment where I was having the issues I have 3 of the NICs bridged. Other than that, it's pretty similar.
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0 Crisman over 10 years ago in reply to Breakingcustom

I brought the AP15 home to try out on my UTM VM and it did the same thing. So I updated the firmware to 9.3 and it works. So I'm wondering if there is some bug in the latest 9.2 code for the new APs.

The environment where I was having the issues I have 3 of the NICs bridged. Other than that, it's pretty similar.

Well my system is not virtual so when my AP15 arrives I've to test it to see if there's no issues.
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0 Breakingcustom over 10 years ago in reply to Crisman

Well my system is not virtual so when my AP15 arrives I've to test it to see if there's no issues.

Yeah I'm not sure if it is a hardware issue with the UTM, but they overnighted me another AP15 so we'll see. If it still doesn't work I'm going to install 9.3 on the UTM120.
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0 Crisman over 10 years ago in reply to Breakingcustom

Yeah I'm not sure if it is a hardware issue with the UTM, but they overnighted me another AP15 so we'll see. If it still doesn't work I'm going to install 9.3 on the UTM120.

Good Luck! [;)]
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0 Breakingcustom over 10 years ago in reply to Crisman

Good Luck! [;)]

Got the new AP15 and the same exact thing. I'm going to upgrade the UTM120 to 9.3 tonight and see if it fixes it.
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0 Crisman over 10 years ago in reply to Breakingcustom

Got the new AP15 and the same exact thing. I'm going to upgrade the UTM120 to 9.3 tonight and see if it fixes it.

Hi,

Is it fixed?
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Sophos AP15 Not Working

Submitted a Tech Support Case lately from the Support Portal?