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Problem with Up2Date

Hello,

I have encountered a strange problem with our Astaro ASG 120 UTM. It's running with Firmware version 9.207-19 and Pattern version 68910. Sometimes after login it shows 1 or 2 updates available on the Dashboard. Which should be right, especially assuming the currently update about the little Poodle problem.

But after switching to Management -> Up2Date in the Web Interface the UTM no longer shows any available updates, instead firmware as well as pattern is only shown as up to date.

Is that maybe a bug, or has someone else encountered that problem? How can I resolve it and get the actual updates? (until now i always did that by using Web Interface and Up2Date ...)

Thx in advance for any help,
Andreas

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0 BAlfson over 10 years ago

Hi, Andreas, and welcome to the User BB!

This isn't normal. If you were on a home-use license, I would give you instructions to execute at the command line. Since you have a paid license, you should ask your reseller to get Sophos Support involved.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 archerba over 10 years ago

I'm running into one of those times when Up2Date is failing to run the update.  I'm a home user license, running on a dedicated Intel system.  It shows version  9.208-8 ready to install.  But when I try, I get this in the Up2Date log:

2014:11:08-12:31:55 groucho auisys[16098]: no u2d-savi RPM installed
2014:11:08-12:31:55 groucho auisys[16098]: Searching for available up2date packages for type 'savi'
2014:11:08-12:31:55 groucho auisys[16098]: Installing up2date package file '/var/up2date//savi/u2d-savi-9.6073-6093.patch.tgz.gpg'
2014:11:08-12:31:55 groucho auisys[16098]: no u2d-savi RPM installed
2014:11:08-12:31:55 groucho auisys[16098]: Verifying up2date package signature
2014:11:08-12:31:55 groucho auisys[16098]: Unpacking installation instructions
2014:11:08-12:31:55 groucho auisys[16098]: Unpacking up2date package container
2014:11:08-12:31:55 groucho auisys[16098]: Running pre-installation checks
2014:11:08-12:31:56 groucho auisys[16098]: Starting up2date package installation
2014:11:08-12:31:56 groucho auisys[16098]: >=========================================================================
2014:11:08-12:31:56 groucho auisys[16098]: Failed testing RPM installation (command: 'rpm --test -U /var/up2date//savi-install/u2d-savi-9.6093/rpms/u2d-savi-9.6073-6093.patch.rpm')
2014:11:08-12:31:56 groucho auisys[16098]:
2014:11:08-12:31:56 groucho auisys[16098]:  1. Internal::Systemstep::real_installation:2601() auisys.pl
2014:11:08-12:31:56 groucho auisys[16098]:  2. main:[:P]erform_work:1166() auisys.pl
2014:11:08-12:31:56 groucho auisys[16098]:  3. main::auisys_prepare_and_work:560() auisys.pl
2014:11:08-12:31:56 groucho auisys[16098]:  4. main::top-level:37() auisys.pl
2014:11:08-12:31:56 groucho auisys[16098]: |=========================================================================
2014:11:08-12:31:56 groucho auisys[16098]: Error details:
2014:11:08-12:31:56 groucho auisys[16098]:  (stdout):$VAR1 = [];
2014:11:08-12:31:56 groucho auisys[16098]:  (stderr):$VAR1 = [
2014:11:08-12:31:56 groucho auisys[16098]:           'error: Failed dependencies:
2014:11:08-12:31:56 groucho auisys[16098]: ',
2014:11:08-12:31:56 groucho auisys[16098]:           ' u2d-savi = 9-6073 | u2d-savi = 9-6074 | u2d-savi = 9-6075 | u2d-savi = 9-6076 | u2d-savi = 9-6077 | u2d-savi = 9-6078 | u2d-savi = 9-6079 | u2d-savi = 9-6080 | u2d-savi = 9-6081 | u2d-savi = 9-6082 | u2d-savi = 9-6083 | u2d-savi = 9-6084 | u2d-savi = 9-6085 | u2d-savi = 9-6086 | u2d-savi = 9-6087 | u2d-savi = 9-6088 | u2d-savi = 9-6089 | u2d-savi = 9-6090 | u2d-savi = 9-6091 | u2d-savi = 9-6092 is needed by u2d-savi-9-6093
2014:11:08-12:31:56 groucho auisys[16098]: '
2014:11:08-12:31:56 groucho auisys[16098]:         ];
2014:11:08-12:31:56 groucho auisys[16098]:
2014:11:08-12:31:56 groucho auisys[16098]:  1. Internal::Systemstep::real_installation:2602() auisys.pl
2014:11:08-12:31:56 groucho auisys[16098]:  2. main:[:P]erform_work:1166() auisys.pl
2014:11:08-12:31:56 groucho auisys[16098]:  3. main::auisys_prepare_and_work:560() auisys.pl
2014:11:08-12:31:56 groucho auisys[16098]:  4. main::top-level:37() auisys.pl
2014:11:08-12:31:56 groucho auisys[16098]: |=========================================================================
2014:11:08-12:31:56 groucho auisys[16098]: id="371O" severity="error" sys="system" sub="up2date" name="Fatal: Up2Date package installation failed: An error occured during the RPM pre-installation test (1)" status="failed" action="install" code="1" package="savi"
2014:11:08-12:31:56 groucho auisys[16098]:
2014:11:08-12:31:56 groucho auisys[16098]:  1. main::alf:75() auisys.pl
2014:11:08-12:31:56 groucho auisys[16098]:  2. main:[:P]erform_work:1212() auisys.pl
2014:11:08-12:31:56 groucho auisys[16098]:  3. main::auisys_prepare_and_work:560() auisys.pl
2014:11:08-12:31:56 groucho auisys[16098]:  4. main::top-level:37() auisys.pl

I couldn't find anything on the forum with this particular up2Date issue.

Thanks...
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