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SG310 Frozen

Hi Guys,

Is that normal for an SG310 to be completely frozen?

We upgraded to 9.206 a week ago and it was working fne.

Today when I was working remotely I lost connection and when I ask my assistant to have a look at the UTM, he said that the appliance was unresponsive, tried to push every button but nothing worked. The appliance wasn't responding via IP. The only way to get it to run again was to turn it off at the back and then on again. The computers then had access to the Internet and I was able to connect once again.

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0 stealthmatt_01 over 10 years ago

Check logs like Kernel messages and boot messages around the time it locked up to see if anything shows.

We have a SG 330 and just updated 2d 21h 55m ago.... Hopefully nothing the same happens.
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0 alexxdavid over 10 years ago

Nothing in boot with any errors. As for the kernel logs, it only shows me from the time the appliance was restarted??? In the archive there is only for yesterday. How do i access pre freeze logs?
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0 twister5800 over 10 years ago

Can you send a photo of the console screen when frozen?
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0 alexxdavid over 10 years ago

Couldn't as we had to be back online straight away.

We couldn't access the UTM at all plus no buttons were responding on the appliance. We had to flick the switch off and then back on
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0 twister5800 over 10 years ago in reply to alexxdavid

Couldn't as we had to be back online straight away.

We couldn't access the UTM at all plus no buttons were responding on the appliance. We had to flick the switch off and then back on

OK - figures :-)
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