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e1000 resetting

i'm having *QUITE* a bit of an issue with a "new" UTM 9.203 install
the NIC is RESETTING wreaking havoc in comms.
kernel message:

2014:06:26-15:17:31 utm kernel: [94499.808337] e1000e 0000:00:19.0 eth2: Detected Hardware Unit Hang:

2014:06:26-15:17:31 utm kernel: [94499.808337]   TDH                  

2014:06:26-15:17:31 utm kernel: [94499.808337]   TDT                  

2014:06:26-15:17:31 utm kernel: [94499.808337]   next_to_use          

2014:06:26-15:17:31 utm kernel: [94499.808337]   next_to_clean        

2014:06:26-15:17:31 utm kernel: [94499.808337] buffer_info[next_to_clean]:

2014:06:26-15:17:31 utm kernel: [94499.808337]   time_stamp           

2014:06:26-15:17:31 utm kernel: [94499.808337]   next_to_watch        

2014:06:26-15:17:31 utm kernel: [94499.808337]   jiffies              

2014:06:26-15:17:31 utm kernel: [94499.808337]   next_to_watch.status 

2014:06:26-15:17:31 utm kernel: [94499.808337] MAC Status             

2014:06:26-15:17:31 utm kernel: [94499.808337] PHY Status             

2014:06:26-15:17:31 utm kernel: [94499.808337] PHY 1000BASE-T Status  

2014:06:26-15:17:31 utm kernel: [94499.808337] PHY Extended Status    

2014:06:26-15:17:31 utm kernel: [94499.808337] PCI Status             

2014:06:26-15:17:33 utm kernel: [94501.808357] e1000e 0000:00:19.0 eth2: Detected Hardware Unit Hang:

2014:06:26-15:17:33 utm kernel: [94501.808357]   TDH                  

2014:06:26-15:17:33 utm kernel: [94501.808357]   TDT                  

2014:06:26-15:17:33 utm kernel: [94501.808357]   next_to_use          

2014:06:26-15:17:33 utm kernel: [94501.808357]   next_to_clean        

2014:06:26-15:17:33 utm kernel: [94501.808357] buffer_info[next_to_clean]:

2014:06:26-15:17:33 utm kernel: [94501.808357]   time_stamp           

2014:06:26-15:17:33 utm kernel: [94501.808357]   next_to_watch        

2014:06:26-15:17:33 utm kernel: [94501.808357]   jiffies              

2014:06:26-15:17:33 utm kernel: [94501.808357]   next_to_watch.status 

2014:06:26-15:17:33 utm kernel: [94501.808357] MAC Status             

2014:06:26-15:17:33 utm kernel: [94501.808357] PHY Status             

2014:06:26-15:17:33 utm kernel: [94501.808357] PHY 1000BASE-T Status  

2014:06:26-15:17:33 utm kernel: [94501.808357] PHY Extended Status    

2014:06:26-15:17:33 utm kernel: [94501.808357] PCI Status             

2014:06:26-15:17:35 utm kernel: [94503.808389] e1000e 0000:00:19.0 eth2: Detected Hardware Unit Hang:

2014:06:26-15:17:35 utm kernel: [94503.808389]   TDH                  

2014:06:26-15:17:35 utm kernel: [94503.808389]   TDT                  

2014:06:26-15:17:35 utm kernel: [94503.808389]   next_to_use          

2014:06:26-15:17:35 utm kernel: [94503.808389]   next_to_clean        

2014:06:26-15:17:35 utm kernel: [94503.808389] buffer_info[next_to_clean]:

2014:06:26-15:17:35 utm kernel: [94503.808389]   time_stamp           

2014:06:26-15:17:35 utm kernel: [94503.808389]   next_to_watch        

2014:06:26-15:17:35 utm kernel: [94503.808389]   jiffies              

2014:06:26-15:17:35 utm kernel: [94503.808389]   next_to_watch.status 

2014:06:26-15:17:35 utm kernel: [94503.808389] MAC Status             

2014:06:26-15:17:35 utm kernel: [94503.808389] PHY Status             

2014:06:26-15:17:35 utm kernel: [94503.808389] PHY 1000BASE-T Status  

2014:06:26-15:17:35 utm kernel: [94503.808389] PHY Extended Status    

2014:06:26-15:17:35 utm kernel: [94503.808389] PCI Status             

2014:06:26-15:17:37 utm kernel: [94505.808037] e1000e 0000:00:19.0 eth2: Reset adapter unexpectedly

2014:06:26-15:17:40 utm kernel: [94509.332884] e1000e: eth2 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: None

i've googled and this seems to be a problem with a lot of linux installations.

so far themost useful: kernel modules - Linux e1000e (Intel networking driver) problems galore, where do I start? - Server Fault
says about running kernel with ASPM disabled, how do i do this?, or am i better off opening a support ticket(which brings me to the issues that this is running on a trial lic on software until the HW SG arrives...)

This thread was automatically locked due to age.

0 teched_01 over 10 years ago

One option: cron job @reboot

Potential gotcha with UTM cron: https://community.sophos.com/products/unified-threat-management/astaroorg/f/52/t/29492
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0 tlamming over 10 years ago

Any idea if they will fix this bug or is it a "live with it" situation?
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0 BarryG over 10 years ago

They're still working on it with Intel.

Barry
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0 Crisman over 10 years ago in reply to BarryG

They're still working on it with Intel.

Barry

Hi Barry,

where did you get this info?
Have you contacted support?
Is there a time line for Sophos solve this issue?
I'm still having the same issue on two UTM that use the intel ethernet controller 82579LM and this is making me crazy since I only can surf the web, if I start to make some download the connection goes down and I've to reboot the UTM to get the interfaces UP.

Regards.
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0 BarryG over 10 years ago

There are several threads for this issue; one had a new case # from Sophos posted in the last week or so.

If you have to reboot, you may be having a different issue. Have you looked at the logs?

Barry
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0 Crisman over 10 years ago

Yes, I have looked at the logs and didn't found nothing different from other guys with the same problem.

See attached Kernel Log.

kernel-2014-10-04.zip
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0 BarryG over 10 years ago

Hi, yours does look similar, but it seems to be getting the error repeatedly, rather than occasionally.

You might want to consider downgrading to 9.1x until the driver in 9.2x is fixed, or use another NIC for now.

Barry
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0 Crisman over 10 years ago in reply to BarryG

Hi, yours does look similar, but it seems to be getting the error repeatedly, rather than occasionally.

You might want to consider downgrading to 9.1x until the driver in 9.2x is fixed, or use another NIC for now.

Barry

Well I'm not sure if I can downgrade to 9.1x since I have two AP30 Access Points with the current firmware and I think that its not possible to downgrade the firmware, in the other hand my box does not have enough room to add an extra lan card. [:@]
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0 BarryG over 10 years ago

OK... I don't know if the AP firmware would matter.

Have you already tried the command-line workarounds with 'ethtool'?

Barry
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0 Crisman over 10 years ago in reply to BarryG

OK... I don't know if the AP firmware would matter.

Have you already tried the command-line workarounds with 'ethtool'?

Barry

When the 9.2 version was in beta, I've read somewhere that when upgrading from 9.1 to 9.2 the firmware on Sophos AP's were not reversible and cannot be used on 9.1 version.
Regarding the "ethtool" I've created this post (https://www.astaro.org/gateway-products/hardware-installation-up2date-licensing/53424-interface-eth0-hangs.html) a few weeks ago where we talked about this.
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e1000 resetting

Submitted a Tech Support Case lately from the Support Portal?