Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 34 replies
  • Subscribers 2 subscribers
  • Views 19945 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

e1000 resetting

Mast_01
i'm having *QUITE* a bit of an issue with a "new" UTM 9.203 install
the NIC is RESETTING wreaking havoc in comms.
kernel message: 
2014:06:26-15:17:31 utm kernel: [94499.808337] e1000e 0000:00:19.0 eth2: Detected Hardware Unit Hang:

2014:06:26-15:17:31 utm kernel: [94499.808337]   TDH                  

2014:06:26-15:17:31 utm kernel: [94499.808337]   TDT                  

2014:06:26-15:17:31 utm kernel: [94499.808337]   next_to_use          

2014:06:26-15:17:31 utm kernel: [94499.808337]   next_to_clean        

2014:06:26-15:17:31 utm kernel: [94499.808337] buffer_info[next_to_clean]:

2014:06:26-15:17:31 utm kernel: [94499.808337]   time_stamp           

2014:06:26-15:17:31 utm kernel: [94499.808337]   next_to_watch        

2014:06:26-15:17:31 utm kernel: [94499.808337]   jiffies              

2014:06:26-15:17:31 utm kernel: [94499.808337]   next_to_watch.status 

2014:06:26-15:17:31 utm kernel: [94499.808337] MAC Status             

2014:06:26-15:17:31 utm kernel: [94499.808337] PHY Status             

2014:06:26-15:17:31 utm kernel: [94499.808337] PHY 1000BASE-T Status  

2014:06:26-15:17:31 utm kernel: [94499.808337] PHY Extended Status    

2014:06:26-15:17:31 utm kernel: [94499.808337] PCI Status             

2014:06:26-15:17:33 utm kernel: [94501.808357] e1000e 0000:00:19.0 eth2: Detected Hardware Unit Hang:

2014:06:26-15:17:33 utm kernel: [94501.808357]   TDH                  

2014:06:26-15:17:33 utm kernel: [94501.808357]   TDT                  

2014:06:26-15:17:33 utm kernel: [94501.808357]   next_to_use          

2014:06:26-15:17:33 utm kernel: [94501.808357]   next_to_clean        

2014:06:26-15:17:33 utm kernel: [94501.808357] buffer_info[next_to_clean]:

2014:06:26-15:17:33 utm kernel: [94501.808357]   time_stamp           

2014:06:26-15:17:33 utm kernel: [94501.808357]   next_to_watch        

2014:06:26-15:17:33 utm kernel: [94501.808357]   jiffies              

2014:06:26-15:17:33 utm kernel: [94501.808357]   next_to_watch.status 

2014:06:26-15:17:33 utm kernel: [94501.808357] MAC Status             

2014:06:26-15:17:33 utm kernel: [94501.808357] PHY Status             

2014:06:26-15:17:33 utm kernel: [94501.808357] PHY 1000BASE-T Status  

2014:06:26-15:17:33 utm kernel: [94501.808357] PHY Extended Status    

2014:06:26-15:17:33 utm kernel: [94501.808357] PCI Status             

2014:06:26-15:17:35 utm kernel: [94503.808389] e1000e 0000:00:19.0 eth2: Detected Hardware Unit Hang:

2014:06:26-15:17:35 utm kernel: [94503.808389]   TDH                  

2014:06:26-15:17:35 utm kernel: [94503.808389]   TDT                  

2014:06:26-15:17:35 utm kernel: [94503.808389]   next_to_use          

2014:06:26-15:17:35 utm kernel: [94503.808389]   next_to_clean        

2014:06:26-15:17:35 utm kernel: [94503.808389] buffer_info[next_to_clean]:

2014:06:26-15:17:35 utm kernel: [94503.808389]   time_stamp           

2014:06:26-15:17:35 utm kernel: [94503.808389]   next_to_watch        

2014:06:26-15:17:35 utm kernel: [94503.808389]   jiffies              

2014:06:26-15:17:35 utm kernel: [94503.808389]   next_to_watch.status 

2014:06:26-15:17:35 utm kernel: [94503.808389] MAC Status             

2014:06:26-15:17:35 utm kernel: [94503.808389] PHY Status             

2014:06:26-15:17:35 utm kernel: [94503.808389] PHY 1000BASE-T Status  

2014:06:26-15:17:35 utm kernel: [94503.808389] PHY Extended Status    

2014:06:26-15:17:35 utm kernel: [94503.808389] PCI Status             

2014:06:26-15:17:37 utm kernel: [94505.808037] e1000e 0000:00:19.0 eth2: Reset adapter unexpectedly

2014:06:26-15:17:40 utm kernel: [94509.332884] e1000e: eth2 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: None


i've googled and this seems to be a problem with a lot of linux installations.

so far themost useful: kernel modules - Linux e1000e (Intel networking driver) problems galore, where do I start? - Server Fault
says about running kernel with ASPM disabled, how do i do this?, or am i better off opening a support ticket(which brings me to the issues that this is running on a trial lic on software until the HW SG arrives...)


This thread was automatically locked due to age.
Parents
  • 0
    I was running into the exact same issue: e1000 hanging under large file loads.

    What worked for me was: ethtool -K eth0 tso off

    I don't know what the difference between tso and gso/gro is but as soon as I typed in that command it started to work properly.
  • 0 in reply to Redactor007
    I was running into the exact same issue: e1000 hanging under large file loads.

    What worked for me was: ethtool -K eth0 tso off

    I don't know what the difference between tso and gso/gro is but as soon as I typed in that command it started to work properly.


    This affects me too with my intel nics. Bummer it wasnt fixed in 9.3
  • 0 in reply to tlamming
    This affects me too with my intel nics. Bummer it wasnt fixed in 9.3


    Thank you, i was looking for someone who testet if this issue was still there in 9.3 :-)

    Would be really nice if Sophos would find a solution to this issue [:(]
  • 0 in reply to martinta
    Thank you, i was looking for someone who testet if this issue was still there in 9.3 :-)

    Would be really nice if Sophos would find a solution to this issue [:(]




    Yes, it would be nice. It's been a very long time. I'm tempted to replace my NICs but I don't know what I'd replace the [FONT="Calibri"]Intel Pro/1000 Dual port Server Adapters with[/FONT].

    --------------------------------------------------------------------
    Sophos UTM 9.714-4 - Home User
    Currently testing VM on i3-9100 @ 3.60 GHz
    16 GB RAM
    Dell Optiplex XE
    Intel Core 2 Duo CPU E8600 @ 3.33GHz
    8GB RAM
    --------------------------------------------------------------------

Reply
  • 0 in reply to martinta
    Thank you, i was looking for someone who testet if this issue was still there in 9.3 :-)

    Would be really nice if Sophos would find a solution to this issue [:(]




    Yes, it would be nice. It's been a very long time. I'm tempted to replace my NICs but I don't know what I'd replace the [FONT="Calibri"]Intel Pro/1000 Dual port Server Adapters with[/FONT].

    --------------------------------------------------------------------
    Sophos UTM 9.714-4 - Home User
    Currently testing VM on i3-9100 @ 3.60 GHz
    16 GB RAM
    Dell Optiplex XE
    Intel Core 2 Duo CPU E8600 @ 3.33GHz
    8GB RAM
    --------------------------------------------------------------------

Children
  • 0 in reply to Jeff x
    Yes, it would be nice. It's been a very long time. I'm tempted to replace my NICs but I don't know what I'd replace the [FONT="Calibri"]Intel Pro/1000 Dual port Server Adapters with[/FONT].


    anything using the e1000 adaptor or broadcom.  Right now iwth Intel's driver bugs I would go with broadcom.

    Owner:  Emmanuel Technology Consulting

    http://etc-md.com

    Former Sophos SG(Astaro) advocate/researcher/Silver Partner

    PfSense w/Suricata, ntopng, 

    Other addons to follow

  • 0 in reply to William Warren
    anything using the e1000 adaptor or broadcom.  Right now iwth Intel's driver bugs I would go with broadcom.

    Thanks for the reply :-)


    I looked at the HCL (https://sophserv.sophos.com/repo_kb/118185/file/118185_HCL9001.pdf) and I saw Broadcom 5709's listed but not 5709C. Is there a difference? Is the 5709C (BCM95709A0906G) compatible?

    --------------------------------------------------------------------
    Sophos UTM 9.714-4 - Home User
    Currently testing VM on i3-9100 @ 3.60 GHz
    16 GB RAM
    Dell Optiplex XE
    Intel Core 2 Duo CPU E8600 @ 3.33GHz
    8GB RAM
    --------------------------------------------------------------------

  • 0 in reply to Jeff x
    Thanks for the reply :-)


    I looked at the HCL (https://sophserv.sophos.com/repo_kb/118185/file/118185_HCL9001.pdf) and I saw Broadcom 5709's listed but not 5709C. Is there a difference? Is the 5709C (BCM95709A0906G) compatible?


    I have a client with a spare server of mine with an ebedded netextreme II nic and it works fine.

    From Broadcom's pages:

    NetXtreme II 1Gb
    BCM5706, BCM5706S, BCM5708, BCM5708S, BCM5709C, BCM5709S, BCM5716, BCM5716S

    so the one driver should cover all of those.

    Owner:  Emmanuel Technology Consulting

    http://etc-md.com

    Former Sophos SG(Astaro) advocate/researcher/Silver Partner

    PfSense w/Suricata, ntopng, 

    Other addons to follow

Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?

Unfiltered HTML