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premium support is HORRIBLE

I am having a nightmare of a time getting dophos licensing support to even reply to me and we purchased "premium" support for our utm 425. I contacted them by ticket on the 14th then email on the 17th and 18th, then phone on the 19th and all we are getting is lip service on the phone and saying they can't help us only the "licensing dept" can and no reply from nsglicensing for days.

I hope no one is thinking about paying extra for ZERO support...

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0 BAlfson over 11 years ago

JPW, your reseller should have done what Daniel suggested. I know that Convergent, MediaSoft and others handle such issues expeditiously.

Cheers - Bob
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0 BAlfson over 11 years ago

JPW, your reseller should have done what Daniel suggested. I know that Convergent, MediaSoft and others handle such issues expeditiously.

Cheers - Bob
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0 jpwjpw over 11 years ago in reply to BAlfson

Ah yes, sorry, I was talking generally about non-licence related issues.

I was trying to find a pdf I saw recently, it looks like it may have been taken down, where Cyberoam basically slated Sophos support in a pretty harsh way compared to their own support. Was quite amusing.
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