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premium support is HORRIBLE

402vette
I am having a nightmare of a time getting dophos licensing support to even reply to me and we purchased "premium" support for our utm 425. I contacted them by ticket on the 14th then email on the 17th and 18th, then phone on the 19th and all we are getting is lip service on the phone and saying they can't help us only the "licensing dept" can and no reply from nsglicensing for days. 

I hope no one is thinking about paying extra for ZERO support...


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  • 0
    Well... when you've got a licensing problem, then the licensing department is the right source to ask. Period. That doesn't make the support horrible. Two pair of shoes.

    And usually nsglicensing@sophos.com replies within a day.
  • 0 in reply to BjoernB
    Well... when you've got a licensing problem, then the licensing department is the right source to ask. Period. That doesn't make the support horrible. Two pair of shoes.

    And usually nsglicensing@sophos.com replies within a day.


    This is true... however your reseller should be involved and be getting this fixed for you.
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  • 0 in reply to BjoernB
    Well... when you've got a licensing problem, then the licensing department is the right source to ask. Period. That doesn't make the support horrible. Two pair of shoes.

    And usually nsglicensing@sophos.com replies within a day.


    This is true... however your reseller should be involved and be getting this fixed for you.
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