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How do you raise a support ticket?

RStokes
We have the 'premium support', how do you 'use' it? I cannot find any clear obvious way of opening a support case. I tried 'MyUTM' but it asks for a licence activation key (????) no idea what that is.


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    When you got your license, you should have received a myutm.sophos.com login that was associated with your license (if your Reseller did everything right)... if you don't have that account setup, or it's not mapped to your license, you need to contact your reseller and have them fix that for you; they can also start a support case on your behalf so you don't have to wait any longer.  You can also start a Premium support case via phone; I will PM the number to you.
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  • 0
    When you got your license, you should have received a myutm.sophos.com login that was associated with your license (if your Reseller did everything right)... if you don't have that account setup, or it's not mapped to your license, you need to contact your reseller and have them fix that for you; they can also start a support case on your behalf so you don't have to wait any longer.  You can also start a Premium support case via phone; I will PM the number to you.
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