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How do you raise a support ticket?

We have the 'premium support', how do you 'use' it? I cannot find any clear obvious way of opening a support case. I tried 'MyUTM' but it asks for a licence activation key (????) no idea what that is.

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0 BrucekConvergent over 11 years ago

When you got your license, you should have received a myutm.sophos.com login that was associated with your license (if your Reseller did everything right)... if you don't have that account setup, or it's not mapped to your license, you need to contact your reseller and have them fix that for you; they can also start a support case on your behalf so you don't have to wait any longer. You can also start a Premium support case via phone; I will PM the number to you.
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0 BrucekConvergent over 11 years ago

Actually here's the support contact info, it's public knowledge: Contact Information - Contact Support - Sophos Support, Knowledgebase and Resources | Sophos Technical Support - Cloud Antivirus, Endpoint, UTM, Encryption, Mobile, DLP, Server, Web, Wireless Security, Network Storage and Next-Gen Firewall Solutions
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