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Activate Essential Firewall - Where is the key?

Marko_01
Hello guys,

One of my customers has a problem. He bought a UTM 110/120 with a 120 FullGuard. He was trying to insert the FullGuard key in the setup. But the key was shown unknown. Instead he need a key starting with ACT-. As I know, this is the key for the essential firewall. He first has to insert this key and than the FullGuard key. But where is this key? I was suggesting it on the hardware itself. But the customer told me he can't find any key. Can someone please help me. 

Thank you!


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    Hi, Marko, glad to see you posting here!

    Here in the USA, whenever I sell an Appliance, I have the licensing email sent to us instead of the customer.  I suspect that your customer got that license key and didn't realize that the email was more than a shipment notification.  If your distributor doesn't know the customer's key, you can email nsglicensing@sophos.com.
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  • 0
    Hi, Marko, glad to see you posting here!

    Here in the USA, whenever I sell an Appliance, I have the licensing email sent to us instead of the customer.  I suspect that your customer got that license key and didn't realize that the email was more than a shipment notification.  If your distributor doesn't know the customer's key, you can email nsglicensing@sophos.com.
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