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USB recovery failure

Daniels_UTM
Actually we install a complete farm of UTMs around the world for a company.

Today we tried the recovery scenario by reinstalling a backup on a USB device.

Always the hardware wants to boot from USB if we enter it before powerup. So the system never comes up, with a plugged in USB Device. We tried FAT and also FAT32 with the restore.abf 

Hardware UTM220 purchased 3 weeks ago.

Does this problem exist everywhere? could someone confirm it?


Anyway ... the solution for reinstall the backup is, the user onsite has to connect a  monitor an wait until the grub prompt appear. now plugin fast the USB device.


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  • 0
    Hi, that has also been my experience with some non-Astaro/Sophos hardware.

    Maybe there's a BIOS setting that would help?

    Barry
  • 0
    Check bios settings... the system is probably trying to boot from your usb device.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0
    It sounds like the USB device is or has been bootable.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0
    I could confirm that the device was simply formated to FAT or FAT32 and it is not bootable. I killed all partitions and investigated the stick for bootable signs.

    I will do some more tests next week.
  • 0
    I understand that it is changeable in Bios, but for the recovery scenario with an unexperienced user it is a heavy task [[[;)]]]

    Sometimes customers do stupid things in the config and get locked out [[[;)]]] i believe all of you know that situation.[[[;)]]] i want to send them the prepared backup file to copy to any usb flash, plugin and powercycle.
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