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ASG 220 factory reset and upgrade from V6

oakers
Hi,

I have an ASG220 and want to factory reset the device, log in and then upgrade it to a later version of the required software. The admin password is unknown and thus the reason for the reset!

When I go through the factory reset on the front panel I get ten beeps from the device. At this point it seems to hang and I am unable to access the device.

I tried logging a support ticket but was told I needed to upgrade as V6 is no longer supported.

Anyone got any ideas?


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  • 0
    Does your ASG have a VGA port?

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
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  • 0
    Does your ASG have a VGA port?

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
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