This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

ASG 220 factory reset and upgrade from V6

Hi,

I have an ASG220 and want to factory reset the device, log in and then upgrade it to a later version of the required software. The admin password is unknown and thus the reason for the reset!

When I go through the factory reset on the front panel I get ten beeps from the device. At this point it seems to hang and I am unable to access the device.

I tried logging a support ticket but was told I needed to upgrade as V6 is no longer supported.

Anyone got any ideas?


This thread was automatically locked due to age.
Parents
  • V6?  It's possible that you can't upgrade.  What is the serial number on the box?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • V6?  It's possible that you can't upgrade.  What is the serial number on the box?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Children
No Data