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Hard Drive crashed

I have a customer who ASG120 went offline with the HDD light flashing read.

I assume that the hard drive has crashed.

I've opened a S1 case with Astaro and all they asked me to do was to power cycle the box which of course is the first thing we did.

Now, they have gone silent and I'm not sure what my options are for getting this resolved.  The client is a store and it affects their remote stores (they use Red's) and that have to now manually do every credit card transaction.

Assuming it is the hard drive, can I replace it with a new hard drive and reimage it?  Can I put in my own PC and then rebuild from their backup?  If so, what happens to my licenses?

Help!  [:)]

Mike

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0 va3mw over 13 years ago

Hi Bob

I was at one point. (Long story)  [:)]

No, it didn't.  They did give me the wrong license file.  We got it fixed, it just took a few hours more.

The strangest thing.  Her ASG120 appliance is fine.  We imported her latest backup file and on 1 computer she was not able to get to any https sites.  All we changed was the ASG hardware from a ASG120 to a grey box that we have used before.

What could possible be different?

Mike
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0 va3mw over 13 years ago

Hi Bob

I was at one point. (Long story)  [:)]

No, it didn't.  They did give me the wrong license file.  We got it fixed, it just took a few hours more.

The strangest thing.  Her ASG120 appliance is fine.  We imported her latest backup file and on 1 computer she was not able to get to any https sites.  All we changed was the ASG hardware from a ASG120 to a grey box that we have used before.

What could possible be different?

Mike
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