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Hard Drive crashed

I have a customer who ASG120 went offline with the HDD light flashing read.

I assume that the hard drive has crashed.

I've opened a S1 case with Astaro and all they asked me to do was to power cycle the box which of course is the first thing we did.

Now, they have gone silent and I'm not sure what my options are for getting this resolved.  The client is a store and it affects their remote stores (they use Red's) and that have to now manually do every credit card transaction.

Assuming it is the hard drive, can I replace it with a new hard drive and reimage it?  Can I put in my own PC and then rebuild from their backup?  If so, what happens to my licenses?

Help!  [:)]

Mike

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0 AlanT_01 over 13 years ago

Hi Mike,

it looks like you were working with the UK team yesterday, and they passed the case over to the US this morning. I see the replacement was shipped out, and a confirmation email was sent. the replacement is on its way.

As Scott and Bruce mentioned, replacing the drive is not supported. If you do, the appliance ISO will not install on it any longer.
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0 AlanT_01 over 13 years ago

Hi Mike,

it looks like you were working with the UK team yesterday, and they passed the case over to the US this morning. I see the replacement was shipped out, and a confirmation email was sent. the replacement is on its way.

As Scott and Bruce mentioned, replacing the drive is not supported. If you do, the appliance ISO will not install on it any longer.
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