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Astaro Restarting [8.103]

Canadianmade
Hello,
We have a ASG 220 (firmware 8.103) that was installed 1 week ago. It has now happened twice where we loose all access to the internet, I cannot connect to the device using webadmin or SSH. The first time it happened we had to restart the device ourselves by unplugging the power (we tried just a power down with the switch but it didnt' work), the second time it happened it just restarted itself. We have our IT consultant looking at it now but just wanted to post something here incase someone else has had this issue before.

The unit is connected to a APC UPS so we don't think it is a power issue and the device is in an air conditioned server room so we don't think Heat is an issue either, the load on the device hasn't gone past 2 or 3 yet so I don't think that is the issue either.

When the device restarted I got an email saying it restarted but the reason was "unknown" and the load was at 1.07.


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  • 0
    Have a look in the system log... when this happens (random freezes, reboots, etc.) I've found it's most often a failed or failing hard drive.. .you can tell.. if you see read errors in the log.  Since you are using this in a commercial situation, you no doubt have a commercial license, which includes support; your IT person should be contacting Astaro to have them take a look.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent
    Hey Bruce,
    thanks for the info, just so I'm looking in the same place are we talking about the system log in the webgui under Logging - View Log Files - System Messages?
    I've attached a txt file of the system log. You can see the device restarted around 11:45am. I don't see any warnings about a hard drive.

    I guess they don't use SSD?
  • 0 in reply to Canadianmade
    No they use standard HDD units.  I think you guys probably should start a case with Astaro and let them check it out; it could be some other hardware issue, or a misconfiguration of some kind, etc.  They should be able to get to the bottom of it.  Oh, and I meant to say--have a look in the Kernel log as well.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

Reply
  • 0 in reply to Canadianmade
    No they use standard HDD units.  I think you guys probably should start a case with Astaro and let them check it out; it could be some other hardware issue, or a misconfiguration of some kind, etc.  They should be able to get to the bottom of it.  Oh, and I meant to say--have a look in the Kernel log as well.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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