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License Renewal for ASG220

marcussit
Dear All,

Not sure if it's right place to ask. We have an ASG220 v.6.314 which we have just renewed the Secure eMail license, our provider just provided us eMail with a Key, and mentioning the License File can be retrieve from the MyAstaro Portal.

I have registered an account, and entering the UPG-ASG2201SER-****** code, but nothing happened on screen, and there is no license shown as stated on the manual. [:S]

Can anyone please share some light on it ?

Thanks,
M


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  • 0
    Hi Both, Thanks a lot for your feedback, then I think the only way is to wait for my reseller to get my license onto MyAstaro Portal before I can do anything to it. Since we don't have the Maintenance Gold subscription, I am afraid I am stuck with my current v.6 instead of upping to v7 or v8.

    Thanks, M
  • 0 in reply to marcussit
    Marcus, if you bought an Astaro subscription, under the new model licensing, standard support (equivalent to what used to be called Gold Maintenance under the old model) is included with ANY subscription. 

    As to what Bob mentioned regarding 512MB of RAM... if you are using an older unit that has only 512MB, I recommend that you upgrade to 1GB.  Even Version 7 (especially later versions), depending on combination of features enabled, needs more than 512MB of RAM.

    I suggest that you speak to your reseller regarding these items- -they should have the answers you seek.  Without knowing exactly what you bought (new model or classic model licenses, for example), or what you have, it's difficult to speculate.  They should know.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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  • 0 in reply to marcussit
    Marcus, if you bought an Astaro subscription, under the new model licensing, standard support (equivalent to what used to be called Gold Maintenance under the old model) is included with ANY subscription. 

    As to what Bob mentioned regarding 512MB of RAM... if you are using an older unit that has only 512MB, I recommend that you upgrade to 1GB.  Even Version 7 (especially later versions), depending on combination of features enabled, needs more than 512MB of RAM.

    I suggest that you speak to your reseller regarding these items- -they should have the answers you seek.  Without knowing exactly what you bought (new model or classic model licenses, for example), or what you have, it's difficult to speculate.  They should know.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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